I think it would be a good idea for us to share how much (if any) all of us who are suffering with the HR20 have been compensated from DTV (and how you have gotten it).
I'll start ...
I've been having problems w/ the HR20 from day 1. Because of all of my issues and complaints to them, here is a list of the free stuff they have creditted me (a few different calls):
- 6 months free HD programming
- $20 / month credit for 12 months
- ANOTHER 6 months free HD programming
- free Showtime for 1 year (big whoopee)
- ANOTHER $10 / month credit for six months
- this one is the best .... a free DirecTivo and programming waved because I am using it as a backup to the HR20!!
- I am calling them back today to get a free antenna and installation since my MPEG4 locals dont work (and I will push for more monthly credits)
These have been in ADDITION to the deals they used to convince me to try the HR20 (different threads for these).
How much have YOU gotten?
To get these compensations, you must call DTV and tell them exactly the problems you are having with the HR20. Demand to talk to retention. Tell them you are forced to use other DVRs as "backup" units. Tell them exactly how many shows you have missed. Tell them exactly how many times the unit hangs. Tell them why watching shows with OOS audio is terrible. Threaten them that they are not holding up to their contract because they are not delivering the service.
I'll start ...
I've been having problems w/ the HR20 from day 1. Because of all of my issues and complaints to them, here is a list of the free stuff they have creditted me (a few different calls):
- 6 months free HD programming
- $20 / month credit for 12 months
- ANOTHER 6 months free HD programming
- free Showtime for 1 year (big whoopee)
- ANOTHER $10 / month credit for six months
- this one is the best .... a free DirecTivo and programming waved because I am using it as a backup to the HR20!!
- I am calling them back today to get a free antenna and installation since my MPEG4 locals dont work (and I will push for more monthly credits)
These have been in ADDITION to the deals they used to convince me to try the HR20 (different threads for these).
How much have YOU gotten?
To get these compensations, you must call DTV and tell them exactly the problems you are having with the HR20. Demand to talk to retention. Tell them you are forced to use other DVRs as "backup" units. Tell them exactly how many shows you have missed. Tell them exactly how many times the unit hangs. Tell them why watching shows with OOS audio is terrible. Threaten them that they are not holding up to their contract because they are not delivering the service.