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HR-21 Freeze

686 Views 2 Replies 3 Participants Last post by  dreamyip
Last night at about 11pm my hr-21 lost all channels(sd and hd) as I was flipping through channels. I turned the receiver off and got up this morning and still no channels of any kind were coming in. I went to the menu to check signal strength and the entire receiver completely froze on the view signal strength button. I had to unplug the unit to get it working. When it restarted it was working again. Any ideas as to what the problem might be or how to prevent this from happening again? I have only had this hr-21 since Monday. Thanks in advance for any info!
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If it starts to freeze regularly - and I mean multiple times a day - you're likely having an equipment failure. One of my HR20's started freezing up and couldn't go 15 minutes after a reboot w/o refreezing. Ultimately it just refused to reboot properly while I was troubleshooting and DirecTV replaced it.

If this doesn't repeat itself, I'd chalk it up to a random hiccup. If it repeats, then I'd dig further.
I have the similar problem on my HR21 few nights ago. After a reset, I got all the channels back... not sure what the problem was.
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