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HR 21 help.. Post update SWM related

1153 Views 9 Replies 5 Participants Last post by  litzdog911
I posted this in the correct thread for the HR21 after the newest release, but here's the bug U have and don't quite understand. After the new update, you can now select whether you have a multiswitch or a SWM. I have a SWM, but cannot select that as an option. When I do, I do not receive signal. When I select multi switch (or more appropriately the box selects) then I get signal on Tuner 1 with no HD as it thinks its just a multi switch and not the SWM.

Ideas? I've reset multiple times, including a reset all. I have left in unplugged and went out and unplugged the SWM hoping that would trigger the correct response.
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I'm puzzled .... my DVRs and Receivers automatically detect they're connected to a SWM. I don't have to specify anything in the setup.
litzdog911 said:
I'm puzzled .... my DVRs and Receivers automatically detect they're connected to a SWM. I don't have to specify anything in the setup.
I thought I was alone on this. Where is that option to select SWM or a Multiswitch?

I too am puzzled, never seen it.
Radio Enginerd said:
I thought I was alone on this. Where is that option to select SWM or a Multiswitch?

I too am puzzled, never seen it.
If you reset the receiver with the RED button, while it is booting up (the Step 1 of 2: Detecting Satellite settings....) Hit the MENU button. There is an option there to "Repeat Satellite Setup." I think you can also find it under the Menu->System->Sat->Repeat Satellite Setup.

When you select dish type, you should get a switch choice of 1: Multiswitch or 2: SWM. The receiver normally autodetects this on bootup, but if you switch dish types or switch types you may have to manually change it, or I would recommend a complete RED button restart or power cycle when changing things that major.

Once it detects the SWM, for me, the switch setting becomes greyed out and you can not longer change the switch type once the receiver knows it is in SWM mode. Also, once it has properly detected the SWM, when you go to Signal Strength in the System menu, the last "Satellite" entry is SWM, which shows the 9 SWM "transponders". (Will be left(-) from the 101 sat strength meter).
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OK.. let it set powered off last night, when I plugged it in the record light came back on and it poweed up and found the SWM just fine.

I had already received the update, so perhaps that was just normal, but it booted up normal after sitting dead all last night.
davros74 said:
If you reset the receiver with the RED button, while it is booting up (the Step 1 of 2: Detecting Satellite settings....) Hit the MENU button. There is an option there to "Repeat Satellite Setup." I think you can also find it under the Menu->System->Sat->Repeat Satellite Setup.

When you select dish type, you should get a switch choice of 1: Multiswitch or 2: SWM. The receiver normally autodetects this on bootup, but if you switch dish types or switch types you may have to manually change it, or I would recommend a complete RED button restart or power cycle when changing things that major.

Once it detects the SWM, for me, the switch setting becomes greyed out and you can not longer change the switch type once the receiver knows it is in SWM mode. Also, once it has properly detected the SWM, when you go to Signal Strength in the System menu, the last "Satellite" entry is SWM, which shows the 9 SWM "transponders". (Will be left(-) from the 101 sat strength meter).
Thanks for the information. I had no idea you could press menu during the boot up process to bring up those choices.

To the OP. Sounds like the issue has fixed itself. As a matter of curiosity, here are some questions I would have if I was DirecTV:
  1. I notice you have an HR20, is it working OK on the SWM?
  2. What output on the SWM are you using?
  3. Can you explain your configuration?
  4. Any splitters, what type?
davros74 said:
If you reset the receiver with the RED button, while it is booting up (the Step 1 of 2: Detecting Satellite settings....) Hit the MENU button. There is an option there to "Repeat Satellite Setup." I think you can also find it under the Menu->System->Sat->Repeat Satellite Setup.

When you select dish type, you should get a switch choice of 1: Multiswitch or 2: SWM. The receiver normally autodetects this on bootup, but if you switch dish types or switch types you may have to manually change it, or I would recommend a complete RED button restart or power cycle when changing things that major.

Once it detects the SWM, for me, the switch setting becomes greyed out and you can not longer change the switch type once the receiver knows it is in SWM mode. Also, once it has properly detected the SWM, when you go to Signal Strength in the System menu, the last "Satellite" entry is SWM, which shows the 9 SWM "transponders". (Will be left(-) from the 101 sat strength meter).
Learn something new every day! Thanks, davros74.
i've got a similar issue. Here's what we have going on:

I've got 8 HR-21's connected to (2) 8 way SWM splitters. The 8 work fine (after a couple reboots and software updates) but the 9th receiver just installed is not receiving any of the MPEG 4 HD or the locals. We've tried a legacy output to do a SW update, which worked, but we still don't receive all the programming. All the TV's in the house are getting a SWM output and a diplexed camera feed, all of which work fine, except for the latest receiver. We've even tried bypassing the diplexer to no avail. Any ideas?
I think problem is solved. 2 x 8 way SWM splitters will only support 16 tuners(8 DVR's). I currently have 17...
socalphunk said:
i've got a similar issue. Here's what we have going on:

I've got 8 HR-21's connected to (2) 8 way SWM splitters. The 8 work fine (after a couple reboots and software updates) but the 9th receiver just installed is not receiving any of the MPEG 4 HD or the locals. We've tried a legacy output to do a SW update, which worked, but we still don't receive all the programming. All the TV's in the house are getting a SWM output and a diplexed camera feed, all of which work fine, except for the latest receiver. We've even tried bypassing the diplexer to no avail. Any ideas?
Seems like you've maxed out your SWM capacity ....

8 dual tuner DVRs = 16 SWM channels. Your two SWM8's are maxed out, so there are no more SWM channels for the new Receiver's tuner.
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