How much did you have to pay and why?DeweySat said:Thanks. Just what I needed. My HR-22-100 failed today, and DirecTV is sending me another unit. I assume it will be refurbished, but I will be very unhappy if I get an HR20 or HR21. Especially when I had to pay for a new DVR (I realize that it is leased.) The CSR said he couldn't predict what I would get.
liquidctv; >About 10 minutes after sending a reply to their message said:I had two DVR's until last Tuesday when one of them went into DVR heaven. It was the shipped replacement that started me on this path. Last night we were down to the one DVR still working. They decided to deactivate it without my knowledge. When I called, the CSR reactivated it right away, and couldn't explain why someone had deactivated it.
I tried to rejuvinate the failed HR22 today by getting a new WD My Book AV in an attempt to bypass the internal drive. Didn't work. The HR22 kept trying to use the internal drive with repeated 14-925 failures. I then plugged the My Book into the good HR22 and it worked fine, except for losing everything recorded as expected. I'm back to its internal drive for now. I'll either use the My Book after we get some of the stuff off the DVR, or use it for backup on my computer. Nice unit, but at $130 its a tad expensive for an external 1TB SATA drive. I guess the eSATA interface adds to the cost.
When I wrote to D* about my problems, I told them I wanted to buy an HR24, and would return the crappy replacement they sent. My request to buy a new unit was completely ignored.
At this point I think I will wait until both the failed HR22 and the replacement HR22 have been returned and accounted for. When the dust settles I will attempt again to buy a new HR24.