In December, I upgraded to HD with the HR20 by calling Directv, they charged $199 for the receiver.
Yesterday when I called them, the rep informed me I own the HR-20. How can that be? The CSR told me they did not send me the HR20, therefore it was mine.
However, they are incorrect. The installer brought everything with him. My only concern was if the HR20 breaks, I would be out of luck. Another CSR assured me, since I have the protection plan, the receiver is covered either way and as far as I was concerned, the reciever is covered.
Now understand, I informed two different CSR's that I paid $199 for the reciever through Directv. They informed me, they show I own it and were not very concerned.
My question is, should I be concerned? Does owning the reciever benefit me at all, other than the fact I could sell it to cover any cancellation fees they would impose on me if they dont get more HD programming soon.