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New Member
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Discussion Starter · #1 ·
So yesterday morning these HR2x units all had a glitch. I can't be certain the the timing of the issue I'm experiencing right now exactly coincided with that glitch, but I noticed it upon my first usage following that - last night after the problem had been automatically resolved by DirecTV.

Right now the unit is acting like I have only one tuner. When I have something recording and I attempt to change the channel I'm watching live, I receive the "Live TV Conflict" error and it gives me the "Cancel 1" option; whereas before I used to be able to record two things at the same time and if I tried changing channels I used to get a "Cancel 1" and "Cancel 2."

I did a bunch of searching on this in these forums (which I only discovered tonight as a result of researching this issue) and didn't find anything exactly on this issue that's worked for me.

Here is a post that does sound exactly like my problem...

dbstalk.com/showthread.php?p=1822008
(sorry about the no-link. this forum's stupid link algorithm doesn't seem to be working right. it's limiting links to "other" sites for users with post count less than 5, but isn't properly qualifying links to its own site)

... but I did a soft reset and a red button reset and there was no change. Also, that thread was made the night before the apparent glitch. It is possible that the issue with my receiver occurred prior to the glitch as well, but not by more than a day perhaps. So the timing may even have been the same as the OP from that thread - but what resolved the problem for him (RBR) is not working for my receiver right now.

I didn't read through all 54 pages of the thread on yesterday's glitch, but has anyone else experienced this problem in the past two days - or at any point for that matter?

When I go to the setup menu and run "Info & Test" it says this, which concerns me...

Features
___Tuner:____Tuner 1: SAT, Record
____________Tuner 2: SAT
____________Off-Air Tuner 1...

It doesn't say "Record" one the "Tuner 2" line, and I'd expect it there - though I have never explicitly confirmed its presence before.

Finally, it's worth noting that no hardware or configuration/cable changes were made since the last time I know this issue didn't exist.

Any help is much appreciated.
 

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Legend
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Haveck said:
When I go to the setup menu and run "Info & Test" it says this, which concerns me...

Features
___Tuner:____Tuner 1: SAT, Record
____________Tuner 2: SAT
____________Off-Air Tuner 1...

It doesn't say "Record" one the "Tuner 2" line, and I'd expect it there - though I have never explicitly confirmed its presence before.

Any help is much appreciated.
Yes, Tuner 2 should also say "SAT, Record"

I had the same problem a few months ago, tried a menu reset, then a RBR and neither worked. I finally disconnected the power cord for about 15 mins. After I plugged back in and it rebooted, the problem was gone. Hasn't occurred again since then.

Hope this resolves it.

SF
 

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The Shadow Knows!
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37,060 Posts
Yes, in many cases it does, because it forces the DVR to try to detect tuners.
 

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AllStar
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I've got the same problem on my upstairs HR20-700...our main HR21-700 is fine. I'm rebooting now...wife just told me about the issue.
 

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Discussion Starter · #6 ·
Thanks for the ideas.

I did the sat setup. Afterwards the info did have "record" listed, but now the received just had the 771 error - searching for signal. It said on "Tuner 2" also, but I wasn't able to get a display on the couple channels I tried. I did a red button reset. Afterwards the "record" listing on tuner 2 went away and the problem was again as I described originally. This doesn't seem to have had any effect.

I unplugged the unit for 15 minutes then to see if that would have an effect. It doesn't seem to have. But I looked at the cables in the back then and what they were connected to and have a question on that configuration.

As I mentioned, none of the cables/configuration has changed. But there's only the one coax cable going in to the "satellite in 1 (swm-5)" port. The "sat 2" port is empty. I never had another cable coming over to the TV (I'd know, the port is across the room) or a splitter. I figure the signal is split from the one input to the two tuners internally. Also, I live in an apartment complex and the dishes/cabling in to the home are managed. The receiver was setup by DirecTV and hasn't had any issue before. None of the other residents seem to have been having this problem. It seems logical to me that there might need to be a cable running in to the "sat 2" input, but this couldn't have been the case before when it WAS working - for a long time. Does this seem right or help at all? I am not sure what else to try currently.
 

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Godfather
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357 Posts
Haveck said:
Thanks for the ideas.

I did the sat setup. Afterwards the info did have "record" listed, but now the received just had the 771 error - searching for signal. It said on "Tuner 2" also, but I wasn't able to get a display on the couple channels I tried. I did a red button reset. Afterwards the "record" listing on tuner 2 went away and the problem was again as I described originally. This doesn't seem to have had any effect.

I unplugged the unit for 15 minutes then to see if that would have an effect. It doesn't seem to have. But I looked at the cables in the back then and what they were connected to and have a question on that configuration.

As I mentioned, none of the cables/configuration has changed. But there's only the one coax cable going in to the "satellite in 1 (swm-5)" port. The "sat 2" port is empty. I never had another cable coming over to the TV (I'd know, the port is across the room) or a splitter. I figure the signal is split from the one input to the two tuners internally. Also, I live in an apartment complex and the dishes/cabling in to the home are managed. The receiver was setup by DirecTV and hasn't had any issue before. None of the other residents seem to have been having this problem. It seems logical to me that there might need to be a cable running in to the "sat 2" input, but this couldn't have been the case before when it WAS working - for a long time. Does this seem right or help at all? I am not sure what else to try currently.
With the SWM, you should have only 1 cable connected to sat 1. Your system appears to have gotten confused. The satellite setup should fix that. Did you try a menu reset? You may also want to try disconnecting the cable and then resetting the system without the cable connected. Then try connecting the cable.
 

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Beware the Attack Basset
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You might try unplugging everything (ALL receivers AND the SWM[line]) for 15 minutes and see what happens. It kinda sounds like the SWM itself may be confused.
 

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Discussion Starter · #9 ·
GBFAN said:
With the SWM, you should have only 1 cable connected to sat 1. Your system appears to have gotten confused. The satellite setup should fix that. Did you try a menu reset? You may also want to try disconnecting the cable and then resetting the system without the cable connected. Then try connecting the cable.
I had not tried the "reset everything" option from the menu. Just did that now. Record is still not listed for tuner 2 in the system info menu and can't record two things.

Then I unplugged the coax cable and did a red button reset. It sat at "0% complete" for 5 minutes then went to the "Searching for signal on Satellite In 1& 2... (771)" window. So I plugged the cable back in while in that state. It kicked in after a minute or so, but with the same problem. Did another red button reset for good measure, and no luck.

These are the sat settings it's configuring itself for...

Dish Type: 04: Slimline-5
Switch Type: 01: SWM (this is gray and I can't change it. though it did manage to give me the option once when I had selected "restore settings," but not since. that was the one time when I got the "record" option back in the menu listing, but the 771 error prevailed and I needed to do a RBR)
Tuners: Dual

Is there any other type of reset/reconfig I could be trying?
 

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Discussion Starter · #10 ·
harsh said:
You might try unplugging everything (ALL receivers AND the SWM[line]) for 15 minutes and see what happens. It kinda sounds like the SWM itself may be confused.
I only have the one receiver in my place. I'm guessing the SWM hardware is in our complex, but I'm not sure what might need to be done with that, if anything. It sounds like I may have just done what you suggested, as described in my previous post. But if there is something more I can do or something that it seems most be wrong with a piece of equipment here, what would that be?
 

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AllStar
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91 Posts
I'm having a similar issue, but I don't have SWM. I RBR'ed, and it still didn't have 'record' next to sat 2. I unplugged it for 15 minutes and rebooted. It fixed that issue, but then I also got a 771 error on satellite 2. I looked at signal strengths and all the even transponders were 0...maybe a voltage issue or bad BBC?

I RBR'ed...this time the 771 error was on sat 2 again, but the odds were 0 instead of the evens. I just unplugged for 15 and am about to reboot.

Same as the OP...no other configuration changes and the box was fine before the transmission error. Any other thoughts?
 

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Godfather
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Haveck said:
I had not tried the "reset everything" option from the menu. Just did that now. Record is still not listed for tuner 2 in the system info menu and can't record two things.

Then I unplugged the coax cable and did a red button reset. It sat at "0% complete" for 5 minutes then went to the "Searching for signal on Satellite In 1& 2... (771)" window. So I plugged the cable back in while in that state. It kicked in after a minute or so, but with the same problem. Did another red button reset for good measure, and no luck.

These are the sat settings it's configuring itself for...

Dish Type: 04: Slimline-5
Switch Type: 01: SWM (this is gray and I can't change it. though it did manage to give me the option once when I had selected "restore settings," but not since. that was the one time when I got the "record" option back in the menu listing, but the 771 error prevailed and I needed to do a RBR)
Tuners: Dual

Is there any other type of reset/reconfig I could be trying?
Maybe try some of the suggestions in this thread

http://www.dbstalk.com/showthread.php?t=141945

I don't have a SWM so I'm not sure if there is something else to try. I would think that that option would be selectable. You might try doing the satellite setup with something different than the slimline-5 and then going back. If that doesn't work it might mean you need a replacement or a service call.
 

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Discussion Starter · #14 ·
GBFAN said:
Maybe try some of the suggestions in this thread

http://www.dbstalk.com/showthread.php?t=141945

I don't have a SWM so I'm not sure if there is something else to try. I would think that that option would be selectable. You might try doing the satellite setup with something different than the slimline-5 and then going back. If that doesn't work it might mean you need a replacement or a service call.
Trying the software download suggested on there now. Think I have done the rest of the stuff.

David MacLeod said:
I think you need to unplug it, disconnect coax, let it sit 15-20 minutes or so. I didn't see you mention that you let it sit with everything disconnected.
I have left it disconnected, but perhaps it wasn't long enough. I'd expected that the capacitors had discharged and all would be well, but I guess if this current attempt doesn't do it I'll just pull the box from everything for like an hour.
 

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Registered
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I think its the swm confused as Harsh mentioned above. it sounds like you don't have access to that so I'm wondering if being disconnected will straighten that out.
I could be way off though.
 

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Discussion Starter · #16 ·
David MacLeod said:
I think its the swm confused as Harsh mentioned above. it sounds like you don't have access to that so I'm wondering if being disconnected will straighten that out.
I could be way off though.
I think that could be right. I called DirecTV a bit ago and the rep initially tried telling me that I needed to have a second cable and couldn't do what I've been doing. I talked to someone else because she was wrong and they said I've done everything they could suggest and that I need to go through the company that manages the property's service. I called them and they're going to have someone come out in a couple days. They confirmed that it might be something outside of our unit, but that none of the other hundreds of customers in our community have called about an issue like this.
 

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Discussion Starter · #17 ·
After I did the 02468 software download the unit did its thing and sat at the 771 screen for about 10 minutes. Finally I did a RBR and no love.

Disconnected from all cables and counting!...

(Thanks for the help guys. Seems like a real good forum here.)
 

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Discussion Starter · #18 ·
So leaving it disconnected for 30 minutes didn't do it. I'm convinced either some defect is present with the receiver or that some piece of equipment in the community is having an issue and we're just to first in the last three days to notice. I suppose either is possible, and may have been exacerbated by this recent glitch/reset.
 

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Legend
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Tuner 2 was "gone" on our HR20-100 today when we turned it on. Had the "searching for... 771" msg in the box at the bottom of screen. Same machine that locked up Monday due to the D* snafu.

I don't think it's a coincidence, either. Took an RBR to fix it.
 
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