Yes, Tuner 2 should also say "SAT, Record"Haveck said:When I go to the setup menu and run "Info & Test" it says this, which concerns me...
Features
___Tuner:____Tuner 1: SAT, Record
____________Tuner 2: SAT
____________Off-Air Tuner 1...
It doesn't say "Record" one the "Tuner 2" line, and I'd expect it there - though I have never explicitly confirmed its presence before.
Any help is much appreciated.
With the SWM, you should have only 1 cable connected to sat 1. Your system appears to have gotten confused. The satellite setup should fix that. Did you try a menu reset? You may also want to try disconnecting the cable and then resetting the system without the cable connected. Then try connecting the cable.Haveck said:Thanks for the ideas.
I did the sat setup. Afterwards the info did have "record" listed, but now the received just had the 771 error - searching for signal. It said on "Tuner 2" also, but I wasn't able to get a display on the couple channels I tried. I did a red button reset. Afterwards the "record" listing on tuner 2 went away and the problem was again as I described originally. This doesn't seem to have had any effect.
I unplugged the unit for 15 minutes then to see if that would have an effect. It doesn't seem to have. But I looked at the cables in the back then and what they were connected to and have a question on that configuration.
As I mentioned, none of the cables/configuration has changed. But there's only the one coax cable going in to the "satellite in 1 (swm-5)" port. The "sat 2" port is empty. I never had another cable coming over to the TV (I'd know, the port is across the room) or a splitter. I figure the signal is split from the one input to the two tuners internally. Also, I live in an apartment complex and the dishes/cabling in to the home are managed. The receiver was setup by DirecTV and hasn't had any issue before. None of the other residents seem to have been having this problem. It seems logical to me that there might need to be a cable running in to the "sat 2" input, but this couldn't have been the case before when it WAS working - for a long time. Does this seem right or help at all? I am not sure what else to try currently.
I had not tried the "reset everything" option from the menu. Just did that now. Record is still not listed for tuner 2 in the system info menu and can't record two things.GBFAN said:With the SWM, you should have only 1 cable connected to sat 1. Your system appears to have gotten confused. The satellite setup should fix that. Did you try a menu reset? You may also want to try disconnecting the cable and then resetting the system without the cable connected. Then try connecting the cable.
I only have the one receiver in my place. I'm guessing the SWM hardware is in our complex, but I'm not sure what might need to be done with that, if anything. It sounds like I may have just done what you suggested, as described in my previous post. But if there is something more I can do or something that it seems most be wrong with a piece of equipment here, what would that be?harsh said:You might try unplugging everything (ALL receivers AND the SWM[line]) for 15 minutes and see what happens. It kinda sounds like the SWM itself may be confused.
Maybe try some of the suggestions in this threadHaveck said:I had not tried the "reset everything" option from the menu. Just did that now. Record is still not listed for tuner 2 in the system info menu and can't record two things.
Then I unplugged the coax cable and did a red button reset. It sat at "0% complete" for 5 minutes then went to the "Searching for signal on Satellite In 1& 2... (771)" window. So I plugged the cable back in while in that state. It kicked in after a minute or so, but with the same problem. Did another red button reset for good measure, and no luck.
These are the sat settings it's configuring itself for...
Dish Type: 04: Slimline-5
Switch Type: 01: SWM (this is gray and I can't change it. though it did manage to give me the option once when I had selected "restore settings," but not since. that was the one time when I got the "record" option back in the menu listing, but the 771 error prevailed and I needed to do a RBR)
Tuners: Dual
Is there any other type of reset/reconfig I could be trying?
Trying the software download suggested on there now. Think I have done the rest of the stuff.GBFAN said:Maybe try some of the suggestions in this thread
http://www.dbstalk.com/showthread.php?t=141945
I don't have a SWM so I'm not sure if there is something else to try. I would think that that option would be selectable. You might try doing the satellite setup with something different than the slimline-5 and then going back. If that doesn't work it might mean you need a replacement or a service call.
I have left it disconnected, but perhaps it wasn't long enough. I'd expected that the capacitors had discharged and all would be well, but I guess if this current attempt doesn't do it I'll just pull the box from everything for like an hour.David MacLeod said:I think you need to unplug it, disconnect coax, let it sit 15-20 minutes or so. I didn't see you mention that you let it sit with everything disconnected.
I think that could be right. I called DirecTV a bit ago and the rep initially tried telling me that I needed to have a second cable and couldn't do what I've been doing. I talked to someone else because she was wrong and they said I've done everything they could suggest and that I need to go through the company that manages the property's service. I called them and they're going to have someone come out in a couple days. They confirmed that it might be something outside of our unit, but that none of the other hundreds of customers in our community have called about an issue like this.David MacLeod said:I think its the swm confused as Harsh mentioned above. it sounds like you don't have access to that so I'm wondering if being disconnected will straighten that out.
I could be way off though.
