[Carl Newman]

I'm afraid I'm going to have to call DirecTV. Hate to ruin a perfectly good day.

I've got an HR20 with tuner 2 doing the 771 bit, but only on channels 252, 253 & 254 (that I know of). These channels come in fine on our HR21/AM21. If I set tuner 2 on the HR20 to record (either an actual program or a 771 channel), these channels are normal on it's tuner 1.

HR20 signal strengths on 101, tuner 1, are 90s & above - tuner 2 is 0s on 1 through 7 then 90's & above on the rest. 99c & 103c, tuners 1 & 2 are 90s & above. Signal strength on the HR21, both tuners, is 90s & above on all three sats. We don't do the LIL, so didn't check the spot beams.

Swapped the input cables - problem stayed with tuner 2. Swapped the BBCs - problem stayed with tuner 2. But both times took a few minutes to appear. Since signal strengths are comparable on both (except 101 channels which the HR21 gets), looks like I've got a sick tuner 2 on the HR20.

Am I missing something? And is there an easy way to specify using a particular tuner on the HR20?

Carl

 

[tzphotos.com]

I'm afraid I'm going to have to call DirecTV. Hate to ruin a perfectly good day.

I've got an HR20 with tuner 2 doing the 771 bit, but only on channels 252, 253 & 254 (that I know of). These channels come in fine on our HR21/AM21. If I set tuner 2 on the HR20 to record (either an actual program or a 771 channel), these channels are normal on it's tuner 1.

HR20 signal strengths on 101, tuner 1, are 90s & above - tuner 2 is 0s on 1 through 7 then 90's & above on the rest. 99c & 103c, tuners 1 & 2 are 90s & above. Signal strength on the HR21, both tuners, is 90s & above on all three sats. We don't do the LIL, so didn't check the spot beams.

Swapped the input cables - problem stayed with tuner 2. Swapped the BBCs - problem stayed with tuner 2. But both times took a few minutes to appear. Since signal strengths are comparable on both (except 101 channels which the HR21 gets), looks like I've got a sick tuner 2 on the HR20.

Am I missing something? And is there an easy way to specify using a particular tuner on the HR20?

Carl

This is almost exactly what has just started happening to my HR20.

 

[bmacaluso]

This is exactly the same problem I'm having on my HR 20-100. Don't want to call cust serv. Been down that road too many times. I've been putting up with it for a few months now, but reaching the end of my rope. By the way, I've done some pretty extensive trouble shooting, and I vote for a software issue. It started with a new download a few months ago.

 

[waltmapb]

This is the same thing that has started to happen to me with a HR20-700. I lose tuner 1 with a 771 message. A reboot always fixes it. It started about five days ago and is always tuner 1. I now check both tuners daily and find tuner 1 not working every day or two. It makes no difference how the reboot is done: menu, RBR, or pull the power cord. Swapping the coax has no effect its always tuner 1 that goes out. When I run a system test tuner 1 shows failed and also the LNB test fails.

The HR20-100 I have never has a problem and there both on the latest NR software.
Any one else having this problem lately?

 

[K4SMX]

I had this problem some months ago on one of the HR20-700's, only it was two of the higher-numbered 101 tp's which were reading 0's on 101 tuner 2. No amount of rebooting or other troubleshooting would correct this problem. What fixed it was a cold reboot after a "gentle shutdown." I pulled the plug when the front panel lights went out during a Menu > .... > ... > Restart Recorder. Then I restarted it the next morning. Don't know if this will work for you in this latest case, but it might.....

 

[gquiring]

Same problem here with a HR20-100. My signal levels are all well over 90 and everytime I record something my Tuner 2 either gets major artifacts or 771 errors on those channels.

Now for the incredible part - DirecTV called me about my issue! Because I have the ethernet hooked up they are seeing error codes on their end indicating a problem. They scheduled a free service call to check the dish, wires and bbc's.

 

[senatj]

I have this problem and called for help.
The rep seemed to know nothing about this. She was not impressed that my other 2 recievers are fine. Anyway I had to argue and threaten to cancel (I meant it) to get the service visit charge ($80)waived. Most people don't post, and the problem only affects a few channels so I wonder how many of us are just ignoring this problem. I did for many weeks. It was annoying during the olympics because 1 or 2 of the 750 range channels where not working.
I did unplug the HR20 for 30 min today, and now USA is working. CNN and NGC still not. USA was not working for weeks.

 

[cschneider]

I'm having the same problem. The bad part is I just signed back with DTV and got it installed today! Right after the installer left it started "searching for sig on tuner 2". I tried all the remedies and none worked. Called them and will have to wait 10 days for someone to come out. After trying to reboot I now have to disconnect the tuner 2 cable to watch tv. Was also kind of disappointed that I got a refurbished HR20-100.

 

[JAYPB]

I've had this 711 issue for the better part of 6 months. Everything that the OP stated....The original problem though was with the newer MPEG-4 channels. Now it's migrated (always on tuner 2) to 299 (Nick SD), 304, 254 etc...on the 101 satellite.

In addition it now affects 70,71,73 and the other 70 HD channels depending on how the box is "feeling that day". I called D* at 5AM this morning while EVERYONE in the house was asleep...and wound up getting a tech who wouldn't swap me out with a replacement box...but instead set up a service call for next Saturday. I have the PP so either way works for me...but I did want to just replace the box vs. having to run the risk of a tech showing up late, not showing up at all, rain affecting him being able to get on the roof etc...

For the record: I have a total of 5 HR2X's..the problem box is an HR20-100, I have a 6x16 powered Zinwell MS AND none of my other boxes have this issue. I swapped out the BBC's, I switched the wires at the back of the receiver AND I switched the wires at the multiswitch. I also hooked up one of my HR21's in the HR20's location to see if it was the wiring...and the HR21 didn't have the problem on that particular day.

For the last 24 hours, the 771 message is a constant on tuner 2 after numerous RBR's, unpluggings and menu power downs.

Feel the joy.....:nono:

 

[mjr15197]

I was having similar problem with my HR20-100. I was getting 771 on tuner 2 on the active channel and msnbc. RBRs and unplugging the receiver were ineffective. My HR21PRO was fine and the dish was just realigned. Finally, I forced a software download and now it seems to be working so far.

 

[klramp]

I was having the same problem on all of my local HD channels, not sure about the rest. I rebooted the receiver (HR20-700) and it is fine now.

 

[gpg]

I'm afraid I'm going to have to call DirecTV. Hate to ruin a perfectly good day.

I've got an HR20 with tuner 2 doing the 771 bit, but only on channels 252, 253 & 254 (that I know of). These channels come in fine on our HR21/AM21. If I set tuner 2 on the HR20 to record (either an actual program or a 771 channel), these channels are normal on it's tuner 1.

HR20 signal strengths on 101, tuner 1, are 90s & above - tuner 2 is 0s on 1 through 7 then 90's & above on the rest. 99c & 103c, tuners 1 & 2 are 90s & above. Signal strength on the HR21, both tuners, is 90s & above on all three sats. We don't do the LIL, so didn't check the spot beams.

Swapped the input cables - problem stayed with tuner 2. Swapped the BBCs - problem stayed with tuner 2. But both times took a few minutes to appear. Since signal strengths are comparable on both (except 101 channels which the HR21 gets), looks like I've got a sick tuner 2 on the HR20.

Am I missing something? And is there an easy way to specify using a particular tuner on the HR20?

Carl

I'm having the same problem with the same channels on my HR20-100. I've tried swapping BBCs, swapping tuner cables, etc. At first a new BBC seems to help, then the issue returns. It could be that tuner 2 is bad, but I have my doubts.
It's funny that the problem is always tuner 2.

 

[mjr15197]

It looks like I posted too soon

 

[Marzo]

Add me to the group who is having this problem. About a month ago, swapped a HR10-250 for a HR21. Right away I had the 771 message about Tuner 2, even though I had no issues with either tuner using the HR10-250. It comes and goes. Problem is mainly national HD channels, such as 247, 231, etc. Have replaced the B-Band. Worked for awhile, now it's back.

I was watching the ball game on 247 Saturday night and got a 771 message on Tuner 2. Swapped the cables on the back. This fixed it right away - for about 5 minutes when 771 on Tuner 2 reappeared. Looking at the signal strength meter shows that Tuner 1 and Tuner 2 are equal. While I'm actively getting the 771 message, running the diagnostic test shows that Tuner 2 failed.

When I'm not actively getting the 771 message, diagnostics shows me that my signal strength on Tuner two is about 10-12 points less than on tuner 1. (Incidentally, Tuner 1 also seems to read higher in this test than it does under the signal strength meter, i.e., it will read 90 and Tuner 2 will read 79. Judging by the signal strength meters, 79 is probably more accurate).

Anyway, I also have a HR20, which never has the Tuner 2 771 problem. It does have, however, the different Tuner test readings as does the HR21.

Help.

 

[cody21]

We've been getting the intermittent 771 errors for nearly a month now on our LILs. (SF Bay Area). This morning, they are totally out, including CNNHD. (OTA is fine). Timing is everything - I hope they stay out for the next 6 hours or so because we had scheduled an $80 service call for this afternoon. I took pictures of the all-0 transponders for the tech when he arrives, just in case. (On 103b - an H20). This all used to be so rock-solid over the year it's been installed. WTF changed????

 

[bobbyv]

I've already posted this in a few other threads, but I've had similar problems with my locals.

It was corrected by doing a system test. Of course I've had to do it twice since Saturday. So there is still an issue somewhere.

 

[chuck1996]

I'm having the same 771 problems on my hr20-100. The DTV rep claimed to have no knowledge of the issue. They either totally ignore these forums, or flat out lie about knowing about them. I had already done the usual test, swapping cables, no change. An rbr usually fixed the problem for a while, but it came back within hours. I'm sure this started after the last software upgrade around July.
Bottom line, I have a service appt on Saturday. On the chance that they are going to replace my receiver, I'm furiously trying to back up all my un-viewed content onto DVD.

 

[Rich]

This is the same thing that has started to happen to me with a HR20-700. I lose tuner 1 with a 771 message. A reboot always fixes it. It started about five days ago and is always tuner 1. I now check both tuners daily and find tuner 1 not working every day or two. It makes no difference how the reboot is done: menu, RBR, or pull the power cord. Swapping the coax has no effect its always tuner 1 that goes out. When I run a system test tuner 1 shows failed and also the LNB test fails.

The HR20-100 I have never has a problem and there both on the latest NR software.
Any one else having this problem lately?

You have an HR that is working properly? If you do, put the cables from the 700 on it and if the problem disappears, the original HR is bad. If you get the same issues, you have a problem with the dish or the LNBs or the cabling. Simplest way to do it.

Rich

 

[Rich]

We've been getting the intermittent 771 errors for nearly a month now on our LILs. (SF Bay Area). This morning, they are totally out, including CNNHD. (OTA is fine). Timing is everything - I hope they stay out for the next 6 hours or so because we had scheduled an $80 service call for this afternoon. I took pictures of the all-0 transponders for the tech when he arrives, just in case. (On 103b - an H20). This all used to be so rock-solid over the year it's been installed. WTF changed????

Basically, the same thing happens with all electrical devices. After a period of time, and it varies for all devices, they will fail. Just as you and I will fail, unfortunately. :lol:

Rich

 

[Rich]

Add me to the group who is having this problem. About a month ago, swapped a HR10-250 for a HR21. Right away I had the 771 message about Tuner 2, even though I had no issues with either tuner using the HR10-250. It comes and goes. Problem is mainly national HD channels, such as 247, 231, etc. Have replaced the B-Band. Worked for awhile, now it's back.

I was watching the ball game on 247 Saturday night and got a 771 message on Tuner 2. Swapped the cables on the back. This fixed it right away - for about 5 minutes when 771 on Tuner 2 reappeared. Looking at the signal strength meter shows that Tuner 1 and Tuner 2 are equal. While I'm actively getting the 771 message, running the diagnostic test shows that Tuner 2 failed.

When I'm not actively getting the 771 message, diagnostics shows me that my signal strength on Tuner two is about 10-12 points less than on tuner 1. (Incidentally, Tuner 1 also seems to read higher in this test than it does under the signal strength meter, i.e., it will read 90 and Tuner 2 will read 79. Judging by the signal strength meters, 79 is probably more accurate).

Anyway, I also have a HR20, which never has the Tuner 2 771 problem. It does have, however, the different Tuner test readings as does the HR21.

Help.

The 20s are much less finicky than the 21s. Might be the 21, might be the dish. You can't really judge a 21s performance based on a 20-700's. I went thru the same thing early this year when I got my first 21. Had five 20-700s working perfectly and the 21 had the sig strength problem. Had the dish replaced, realigned three times and had a lot of recabling done. My 21s now work.

Rich