[yesongs]

One of my beloved HR20's is suddenly having issues

1) EXTREME lag on accepting remote commands

2) Recordings choke up and stutter

Call D last night, the CSR had me pull the card and a diagnostic showed a hard drive issue

I searched the forum and it appears there are a lot of HR20 issues with the remote commands

Is there any fix you all might suggest?

I'm in the protection plan, so they are sending me a replacement HR20, (need OTA), but I'd rather not lose the recordings stored

Second question, if I wasn't in the protection plan, what would they have done?

Tried to charge me for the broken equipment?

Thanks for amy replies

EP

 

[hasan]

One of my beloved HR20's is suddenly having issues

1) EXTREME lag on accepting remote commands

2) Recordings choke up and stutter

Call D last night, the CSR had me pull the card and a diagnostic showed a hard drive issue

I searched the forum and it appears there are a lot of HR20 issues with the remote commands

Is there any fix you all might suggest?

I'm in the protection plan, so they are sending me a replacement HR20, (need OTA), but I'd rather not lose the recordings stored

Second question, if I wasn't in the protection plan, what would they have done?

Tried to charge me for the broken equipment?

Thanks for amy replies

EP

If you got a result code that says hard disk, that test is pretty reliable...you have a failing hard drive. The Protection Plan saves you about $20.00, which is what they charge to exhange boxes, if you don't have the plan.

The PP also covers other things like dish alignment and cabling issues, and when replacing equipment, doesn't start a new 2 year agreement (as I recall).

 

[Rich]

One of my beloved HR20's is suddenly having issues

1) EXTREME lag on accepting remote commands

2) Recordings choke up and stutter

Call D last night, the CSR had me pull the card and a diagnostic showed a hard drive issue

I searched the forum and it appears there are a lot of HR20 issues with the remote commands

Is there any fix you all might suggest?

I'm in the protection plan, so they are sending me a replacement HR20, (need OTA), but I'd rather not lose the recordings stored

Second question, if I wasn't in the protection plan, what would they have done?

Tried to charge me for the broken equipment?

Thanks for amy replies

EP

Which 20 was it? HR20-xxx? You can probably save the HR, but not the recordings by putting an external drive on it.

Rich

 

[Rich]

If you got a result code that says hard disk, that test is pretty reliable...you have a failing hard drive. The Protection Plan saves you about $20.00, which is what they charge to exhange boxes, if you don't have the plan.

The PP also covers other things like dish alignment and cabling issues, and when replacing equipment, doesn't start a new 2 year agreement (as I recall).

Hard to remember all the details, isn't it? Yes, you don't start a new commitment with a replacement. Best to check after all is done tho. The CSRs do make mistakes.

Rich

 

[yesongs]

Thanks gents

It is an HR20-700 btw

My other HR20 is older and was "buggier" in the early days but this one was always solid

Can't wait to see my refurb....

E