HR20 HELP!!! So many problems with it:(

590 Views 3 Replies 3 Participants Last post by wheelswagz, Dec 13, 2006

beestea

Discussion Starter · Dec 13, 2006

All, I have had my HR20 about two weeks now. After I got over the initial shock of figuring out how to do everything I used to be able to do so easily on my DirecTivo and convincing myself it was still an upgrade even though I am losing several features, it starts crapping out on me and now im really upset.

First problem I noticed is that even though I had two tuners enabled, if one show was recording, if i "browsed" channels enough with the second tuner eventually it would come up and say there was a recording conflict even though only one tuner was busy.

Second problem I noticed is randomly all of my channels would go either Black or Grey, however menu's etc would still work.

Third problem I noticed is any show I had recorded and tried to play would immediately just say "delete this program"

Problems 2 & 3 could be fixed with a reboot or reset everything ... but eventually they come back. Sometimes it would work for a day, sometimes for a few hours, and sometimes a few minutes.

Problem 3 could come independantly of problem 2, but if problem 2 occurs problem 3 also always occurs.

My software version is 0xfa. My setup is a direct connection to the Slimline dish. I have the zinwell filters installed between the sat input on the DVR and the Lines from the dish.

When problem 2 & 3 occur running a system test either just hangs, or fails on tuner1, tuner2 the LNB output and the phone.

I also think all signal meters show 0 when the problem is occuring. However my other reciever has no problems on the 3 main sats.

Am I doing something wrong? Is my HR20 broken? Is my setup wrong? Any reset process I can go through to try and fix this?

At this point Im really fed up with this DVR and really want to go back to my DirecTivo.

Thanks for any suggestions.

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Tom Robertson

· #2 · Dec 13, 2006

I just responded to your other post; basically its not you. It might be the software, it might be the actual unit, and it might be the cables, connectors, switch, and/or dish itself. And it might also be a combination of all the above.

So we'll run some tests and see whats we got, we'll get the next upgrade in a few days (maybe a week, not under our control, alas) and we'll see what all that brings to us.

First, clearly you are familiar with some of the settings menus cuz you know your software version, good job. So if you could run satellite meters on both tuners for all the satellites and report back here. Lets see if both tuners are reporting good signal strength.

Also, lets swap the two satellite input cables in the back. And re-run the satellite strength listings to see if they follow the cable or the tuner.

A warning in advance, not all the transponders will be above 90. You will likely have some on 101, 103, and 99 that are weaker, as they are spotbeams pointed at your neighboring cities, not toward your location, so don't worry about those.

Good luck,
Tom

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beestea

Discussion Starter · #3 · Dec 13, 2006

tibber said:
I just responded to your other post; basically its not you. It might be the software, it might be the actual unit, and it might be the cables, connectors, switch, and/or dish itself. And it might also be a combination of all the above.

So we'll run some tests and see whats we got, we'll get the next upgrade in a few days (maybe a week, not under our control, alas) and we'll see what all that brings to us.

First, clearly you are familiar with some of the settings menus cuz you know your software version, good job. So if you could run satellite meters on both tuners for all the satellites and report back here. Lets see if both tuners are reporting good signal strength.

Also, lets swap the two satellite input cables in the back. And re-run the satellite strength listings to see if they follow the cable or the tuner.

A warning in advance, not all the transponders will be above 90. You will likely have some on 101, 103, and 99 that are weaker, as they are spotbeams pointed at your neighboring cities, not toward your location, so don't worry about those.

Good luck,
Tom

Cool, thanks tibber... When I did the post I had no video (other than menus) and couldn't play back any recordings. I just did a reset and have video back.

Here is my signal strength:

On Sat 101 Tuner 1: x= above 90

1-8 x x x 49 x x x x
9-16 x x x 59 x x x x
17-24 x x x 43 x x x x
25-32 x 86 x 31 x x x x

On Sat 101 Tuner 2: exactly the same + or - 1

On Sat 110 Tuner 1: all above 90, the rest NA
On Sat 110 Tuner 2: all above 90, the rest NA

On Sat 119 Tuner 1:
1-8 all NA
9-16 all NA
17-24 na na na na na 98 0 99
25-32 0 99 99 97 0 98 98 100

On Sat 119 Tuner 2: same as 1 + or - 1

On Sat 99(b) Tuner 1: *
1-8 67 90 92 64 65 0 na na

On Sat 99(b) Tuner 2: *
1-8 60 80 89 65 69 0 na na

* I ran these tests a few times and they seem to fluctuate as much as +/- 9

On Sat 103(a) Tuner 1:
1-8 0 0 93 99 89 95 na na
On Sat 103(a) Tuner 2:
1-8 0 0 90 98 77 85 na na

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wheelswagz

· #4 · Dec 13, 2006

beestea said:
When problem 2 & 3 occur running a system test either just hangs, or fails on tuner1, tuner2 the LNB output and the phone.

I also think all signal meters show 0 when the problem is occuring. However my other reciever has no problems on the 3 main sats.

Related to just your signal meters showing 0 and fixing this with repeated resets, I had a thread that addresses this issue...
http://dbstalk.com/showthread.php?t=72719

I'm hoping to resolve my issue with a new HR20 box, but I am also hoping the new update, when we get it, will help with this issue as well.

Good luck, and please keep us posted when (notice I didn't say "if" :grin: ) you get your issues resolved!

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