HR20 - Minneapolis Install

1388 Views 6 Replies 4 Participants Last post by eatswodo, Oct 27, 2006

lehts

Discussion Starter · Oct 18, 2006

Well after premier comm canceled my install on 10/8 they showed up right on time today. It was pretty much a flawless install. I already had one HR20 hooked up to a 3lnb (bby purchase) and they hooked up my second HR20, took down the old dish and installed the AT-9. The only problem we had was getting the locals to come in on the guide. But the CSR told the installer to hold the reset button for 3 seconds and then unplug it for 15 seconds, plug it back in and bam the locals were there. She said that she has found that she has had to use this trick quite a few times. This was another case in which it was a H10 swap out and on his install order it showed me getting 2 HR20's. I didn't find out that until he was on his way out the door or I would have taken it. Anyway, they must have some inventory in this market. I only took the one and am not sure how they got that I needed two.

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cabinfever

· #2 · Oct 19, 2006

How long was it from the time you ordered to your install? Hopefully my install scheduled for Nov 3rd goes as well.

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eatswodo

· #3 · Oct 19, 2006

I'm scheduled for tomorrow morning (SW Minneapolis suburb). I originally placed my order on 8/15; this is the 5th attempt. The first two were cancelled when the installers showed up with an HR20, instead of the HR10 I originally ordered - despite the fact that DirecTV insisted that the HR20 was not available in my area at the time. After that, I decided to go with the HR20; the third install was cancelled because the installer quit; the fourth, because it got scheduled as a service call, and the guy had no hardware on the truck.

When I called DirecTV last night, I was told I was scheduled for today; when I told the rep that wouldn't work, he said "how about Friday? Morning or afternoon?". He also called Premier Com to verify that they had inventory, so it looks like I'm finally all set.

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cabinfever

· #4 · Oct 19, 2006

So I just got a call from DTV. Rep called to tell me that the HR20 demand is higher than they expected and are having delays in shipping. I am on their priority list, blah, blah, blah. He offered 3 free months HD service.

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ironman

· #5 · Oct 19, 2006

I was finally able to formally order an HR20 9/14...install date was set for 10/07 but then reset for 10/21 due to shortage. I spoke with the install company yesterday and was told they did have units on hand and that it looked good for completing this order. Glad to see others in the area are getting delivery - hope it continues!

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eatswodo

· #6 · Oct 20, 2006

eatswodo said:
When I called DirecTV last night, I was told I was scheduled for today; when I told the rep that wouldn't work, he said "how about Friday? Morning or afternoon?". He also called Premier Com to verify that they had inventory, so it looks like I'm finally all set.

Why did I just know I was speaking too soon? The tech actually showed up *yesterday* afternoon, but couldn't do anything because the work order was wrong. It was still showing a 3LNB dish - a leftover from my original request for an HR10, which had never been corrected. He spent over an hour on the phone with installation support, and thought he'd got everything squared away, and left - he also left me a 5LNB dish, 'just in case'.

Being the sceptical sort, I called DirecTV last night, and after having the first rep hang up on me, got to talk to a supervisor. He confirmed my fears - the work order was still wrong. He told me that all I could do was wait for the tech to show up this morning.

Well, the tech didn't show up this morning. I called Premier, and was told he was running late, and to expect him this afternoon. He turned up at 2:30 - the same guy who left me the dish yesterday - and was not happy. The work order was still wrong. He spent another hour on the phone, and finally got the work order straightened out.

We are now scheduled for next Wednesday morning (10/25). All being well, it will be the same tech - I did get an opportunity to discuss all the aspects of the job with him, and I'm confident he'll do a great job. I'm much less confident on when it will actually happen.

I've come to the conclusion that the installation support people at DirecTV are at best clueless, and at worst, outright liars. Thankfully, this is only TV, and not something that actually matters. :nono2:

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eatswodo

· #7 · Oct 27, 2006

Well, I'm happy to report that 73 days after placing the initial order, and no less than 8 cancelled/aborted install dates, the 9th appointment actually happened this afternoon.

Not without its trauma - the installer was truly ticked at having to run 10 feet of cable across my basement and fish it about 18" up the wall to an existing outlet. (I previously had a pair of diplexers which wouldn't work with HD). He insisted that this was custom work and would cost me $75. I pointed out that my letter from DirecTV said that installation included "routing of cable...from your basement". I refused to pay; he did it anyway, for free, but very grudgingly. He was still at my house less than two hours. He did tell me that they only had 2 HR20s in the warehouse, and I got one of them.

Now I have to unlearn TiVo, and learn HR20

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