[Mike Lang]

I have an owned HR20 with a non-functioning HDMI ouput. I've ruled out the cable and the monitor. HD locals are NOT available here. I have the protection plan. What will I get for a replacement?

Another HR20?
An HR21 with no ability to get HD locals?
An HR21 + AM21?

 

[Michael D'Angelo]

It will probably be a refurb HR20 or HR21. If you do get an HR21 you should be able to call and get a free AM21.

 

[RAD]

I have an owned HR20 with a non-functioning HDMI ouput. I've ruled out the cable and the monitor. HD locals are NOT available here. I have the protection plan. What will I get for a replacement?

Another HR20?
An HR21 with no ability to get HD locals?
An HR21 + AM21?

Probably you won't know until they come out to replace it. I'd make sure to tell the CSR when you place the call that if it's a HR21 you want a AM21 for free since you already paid $100 for that functionality if they don't give you a HR20 as a replacement.

 

[spartanstew]

I voted HR21 + AM21.... but it will take an extra phone call.

 

[EricJRW]

It will probably be a refurb HR20

++;

 

[Doug Brott]

Mike .. Odds are high that the other Mike is right.

 

[Mike Lang]

I tried to set up the swap from the office this morning but they won't do it unless I call from home and read off all the numbers, pull the access card, reboot etc.

 

[schneid]

I tried to set up the swap from the office this morning but they won't do it unless I call from home and read off all the numbers, pull the access card, reboot etc.

Time to state "CANCEL SERVICE' at the first voice prompt. You will then get someone who is articulate with the authority to help you on the line.

 

[tcusta00]

Time to state "CANCEL SERVICE' at the first voice prompt. You will then get someone who is articulate with the authority to help you on the line.

I don't think it's time for that at all. Misuse it and it's going to go away or lose it's value. I really wish people would stop recommending that.

It's not unreasonable for them to request that you troubleshoot and then read off the numbers on your receivers/cards. Yes, it's a PITA because you likely know more than the person on the other end of the phone, but humor them and it'll go a lot smoother.

 

[Mike Lang]

According to the shipping email I just rec'd, it's an HR20 refurb.

 

[msmith]

I just got an HR21-700 as a replacement for the HR20-700 that died. They are sending me a free AM21.