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The first HR20 that I received was DOA. It never would get past setup, it was stuck in an endless loop. It would get to Step 2 of 2 and get to 90% and then just start over. Tried Reformating and it just kept doing same thing.

I received another one on Friday and it appeared to be working great but it seems the second tuner is bad. On some channels it pixelates badly and the audio dropouts continously, I get mostly readings in the 90's from all SATS. I tried switching my Sat inputs for both tuners and even ran a new line to be sure its not a bad feed but only one tuner is doing it. I am honestly not sure its the second tuner but it seems to be the second one.

Anyone else experienceing this? Should I do a hard reformat? Any ideas. Should I call DirecTV and go thru the pain of spending an hour on the phone troubleshooting!?!?
 

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If you have nothing on the hard drive, then it can't hurt to go ahead and try the format of the system.

What kind of signal strength's are you seing on the tuners?
 
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