Joined
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63 Posts
For what it's worth..
I called customer service yesterday to report a problem with the OTA tuner on my HR20. OTA#1 booms in great on all channels, OTA#2 gets very little (if any signal).. Based on a previous post, I was expecting to have to replace the HR20.
However, after having me run some tests, the CSR took about 3 or 4 minutes to look up information. When she came back, she said that I should have a software update coming this month that will correct this problem. I asked "When you say 'this month', do you mean the next few days of September, or do you mean October?" she said September..
Anyway, I know that CSR info isn't always reliable, but I do know that there are signs in the CE forum that a new NR might be close. Just thought you guys might like to know..
I called customer service yesterday to report a problem with the OTA tuner on my HR20. OTA#1 booms in great on all channels, OTA#2 gets very little (if any signal).. Based on a previous post, I was expecting to have to replace the HR20.
However, after having me run some tests, the CSR took about 3 or 4 minutes to look up information. When she came back, she said that I should have a software update coming this month that will correct this problem. I asked "When you say 'this month', do you mean the next few days of September, or do you mean October?" she said September..
Anyway, I know that CSR info isn't always reliable, but I do know that there are signs in the CE forum that a new NR might be close. Just thought you guys might like to know..