i think it really just depends on who you talk to in cust serv and your acct standing and history. i've had no problems getting my hr20 and actually kept putting it off, even though d* kept offering it. i finally got it installed today and the installer told me that they were running "somewhat" low on receivers, but definitely not on 5lnb dishes. i mentioned that about the dish b/c i noticed someone here had mentioned that they were told there were no more dishes. he laughed at that and said whoever said that straight out lied.