I had the picture freeze problem again today. Since the last software release, all three of my HR21-700s have had picture freeze problems. Today, I came home for lunch and the image was a freeze frame of a program that was on earlier. I tried to get it to play a stored program, and it acted like it was playting it, the progress meter was advancing as if the program was being played, but there was no audio or video. The menus all worked, and since I tried the menu reset last time, I thought I should do a power-down this time. If the picture freeze happens again, after the power-down reset, I'll post it. The machine came back and was working fine after the reset. Again, this never happeend to me before this latest software update.