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Godfather
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Discussion Starter · #1 ·
My HR21 was locked up this morning. When I rebooted it, it sat there for an hour, and now it's saying it needs to rebuild or reformat the hard drive due to corruption.

Should I call DTV?
 

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If you stop it, you will not have any use of it at all.

If you let it finish, all your recordings stand a chance of being gone, but you may have a working box for now.

Best case, it works fine from this point on, middle of the road case; it limps along until a replacement comes, worst case; it's dead and no TV for you.

I'd let it finish.
 

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Michael D'Angelo;1833153 said:
Honestly I am not sure. I would probably give it about 5 more minutes and see what happens. If it is still doing the same thing pull the power cord.
The checking disk screen says it may take up to 30 minutes. I'd let it do its thing.
 

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scottjf8 said:
At what point should I call Directv?

Does it matter that I did this weekend's CE?
Call them now if you want. Again, if it fixes it and everything is happy you can always cancel the service call or refuse the replacement from FedEx.

As to the CE, nope, doesn't matter.
 

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Godfather
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Why not just manually reformat it? I've reformatted mine and found that it works great afterwards. Unplugging it will only reset it. Reformatting is like a computer reformat, you will lose everything recorded. But it might save your hard drive.
 

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Godfather
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Discussion Starter · #13 ·
So Sunday I called DTV.. They setup a repair for today.

Mastec comes out today WITH NO REPLACEMENT UNIT OR HARD DRIVE.

He goes "Yup, it's bad, but I don't have any" and leaves.

Call DTV, they tell me they will ship me a new unit, but since they dont' give a crap about their customers, can't ship overnight, so I'll have it in 2-3 days.

Meh.
 

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Cool Member
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You could just bo buy yourself a new HD and replace it yourself.

scottjf8 said:
So Sunday I called DTV.. They setup a repair for today.

Mastec comes out today WITH NO REPLACEMENT UNIT OR HARD DRIVE.

He goes "Yup, it's bad, but I don't have any" and leaves.

Call DTV, they tell me they will ship me a new unit, but since they dont' give a crap about their customers, can't ship overnight, so I'll have it in 2-3 days.

Meh.
 

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scottjf8 said:
and void the warranty when I open it up?
Or since an ESATA drive replaces the internal drive would the HR21 care if he connected an ESATA drive with a dead internal drive and work properly?
 

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Mavrick said:
Or since an ESATA drive replaces the internal drive would the HR21 care if he connected an ESATA drive with a dead internal drive and work properly?
It wouldn't care and should work fine. But I would diconnect the power and IDE cable from the internal drive first.
 

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ult4dr said:
You could just bo buy yourself a new HD and replace it yourself.
Want to gamble on a voided warranty.

Mavrick said:
Or since an ESATA drive replaces the internal drive would the HR21 care if he connected an ESATA drive with a dead internal drive and work properly?
Hard to say, depends on the root of the problem.

HDTVsportsfan said:
Technically yes.... many her have done it. Just don't tell anyone if you do and out the old back in whenever you return it. Or install and External ESATA drive.
HDTVsportsfan said:
It wouldn't care and should work fine. But I would diconnect the power and IDE cable from the internal drive first.
SATA drives don't have IDE cables. ;) :lol:

scottjf8 said:
If I'm gonna open it up regardless, wouldn't I be better off getting a bigger internal drive? Cheaper and less desk space and heat
Your better off getting a replacement DVR.

While all indications are that you have a bad drive, it could be something deeper. Such as a bad drive controller on the motherboard. If that were the case a new drive, internal or otherwise wouldn't do you any good. You would then still need a replacement and take the chance that they see that it was opened up.
 
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