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The Shadow Knows!
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37,060 Posts
Discussion Starter · #1 ·
HR21-100 / HR21-200 / HR21Pro / HR21-700 / R22-100
National release began 7/16/08.

Note, this is a new format, combining all receivers into one thread. Please note your full model number and manufacturer on every post (e.g. HR21-700, R22-100).

Release notes:
http://www.dbstalk.com/showthread.php?t=133238

Discussion:
http://www.dbstalk.com/showthread.php?t=133241

Remember, of course... please keep all posts to issues only. If you have no issues, or simply want to discuss other issues related to this release, please use the discussion thread.

We ask that you keep polite and focused within this thread, and post as much detail as possible. If your receiver is set up for network issue reporting, please post the key generated by the receiver. Please continue to submit all examples of black or gray recordings: http://www.iamanedgecutter.com/Projects/BGRecordings and use the diagnostic reporting tool. DIRECTV is still focusing on eradicating them with our help.

Being part of the DBSTalk community means working together to help each other document issues and come up with solutions. While everyone gets upset from time to time, this is not the appropriate place for vents or rants. All off-topic posts and discussion will be deleted.

Thanks!
 

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The Shadow Knows!
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37,060 Posts
Discussion Starter · #2 ·
Please note that this is now an omnibus thread for all HR21 and R22 receivers, so please put your complete model number with manufacturer in every post.

Here is a suggested format, although you are free to use your own:

Issue: Pixelation on local channel
Receivers affected: HR21-700
Diagnostic Key: 20080716-0122

Description: Watching So You Think You Can Dance on KTTV-MPEG4, I experienced pixelation at 10:15 local time. It cleared up by itself.
 

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Cool Member
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18 Posts
Issue: Slingbox video instability?
Receiver affected: HR21-100
Diagnostic Key: ??

Description: I have my secondary HR21-100 hooked up to an original Slingbox for viewing throughout the house and when I'm not at home. After the upgrade last night, the video I'm receiving over the Slingbox is glitchy and unstable .. is anyone else experiencing this sort of thing with a Slingbox?

While watching the video source at the TV, I don't notice any problems at all .. everything seems fine..

While watching the video over the Slingbox, the video continually blinks, distorts and then I get the "No video source detected" black box.. then repeat..

Obviously, my Slingbox could have gone bad at the same time this new software was downloaded, but figured I'd ask if others have seen anything like this?

I've tried re-seating all the video/audio connections on the receiver and Slingbox and power cycling the Slingbox and restarting the HR21-100 ..
 

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Legend
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175 Posts
I received the 255 upgarde this morning at 3:15 am, I went to power on my HR-21-100 today and it would not turn on, I had to unplug power from the back and wait around 10 minutes then it decided to power on. I checked the system setup and thats where I saw the new download of 255 took place this morning.
 

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Dry as a bone
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12,566 Posts
HR21-100


Went to watch a couple of shows this evening with the kids. Turned on the TV to a bright white screen. Opened the playlist and first tried The Wild in HD that was recorded a couple of months ago (and has been played previously). The movie started but wouldn't go past the first frame. FF showed up in the progress bar (as did play), but the movie wouldn't advance.
Went back to the play list and selected Surfs UP in HD (also recorded a couple of months ago). The same thing happened.
Performed a RBR (without exiting out of Surfs Up) and now everything seems to be working fine, except Surfs Up is no longer in the play list (gone).
 

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AllStar
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80 Posts
R22-100

After installation, receiver stuck in 480p pillar box. This resulted in every program being compressed with gray bars on the side. With the R22 the HDTV options in the setup are disabled, so there is no way to change it back. Also, now when the format button is pressed something comes up like 'HDTV is disabled'.

[Edit] A call to ISS yesterday found that D* has found a temporary fix for this. 'Reset Everything' in the reset sub-menu of the system setup does the trick, be aware that this wipes out settings, scheduled recordings, and probably some other items.
 

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Impossible Dreamer
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5,525 Posts
No problems here with a Slingbox, HR21-100, and release 255.

The "no video source detected" sure does make it seem like a cabling issue, but as you've checked that, I'm at a loss.

Joseph Blowinsky said:
Description: I have my secondary HR21-100 hooked up to an original Slingbox for viewing throughout the house and when I'm not at home. After the upgrade last night, the video I'm receiving over the Slingbox is glitchy and unstable .. is anyone else experiencing this sort of thing with a Slingbox?

While watching the video source at the TV, I don't notice any problems at all .. everything seems fine..

While watching the video over the Slingbox, the video continually blinks, distorts and then I get the "No video source detected" black box.. then repeat..

Obviously, my Slingbox could have gone bad at the same time this new software was downloaded, but figured I'd ask if others have seen anything like this?

I've tried re-seating all the video/audio connections on the receiver and Slingbox and power cycling the Slingbox and restarting the HR21-100 ..
 

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Mentor
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48 Posts
Receiver affected: HR21-100

With my Slingbox AV, no problems with either HD or SD sources (all output as SD on S-Video, of course).

Old recordings play fine.

Menus noticeably faster, as is the guide. (This is relative to itself only!)

Channel changing a bit faster.

VOD starts up much faster.

Love the "triple tap" option in search and other menus. Took me a few minutes to figure out what "triple tap" meant (i.e. use your number keys to spell, as with a basic cell phone for text messaging).
 

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Registered
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32,456 Posts
bwaldron said:
No problems here with a Slingbox, HR21-100, and release 255.

The "no video source detected" sure does make it seem like a cabling issue, but as you've checked that, I'm at a loss.
Same here with 0x255 and a Slingbox SOLO set up with an HR21-200 - so far, the release is working just fine, thank you very much.
 

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Registered
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2,913 Posts
Issue: Black Screen on all channels
Receiver affected: HR21-200

Description: My wife powered on our HR21-200 and all channels were black. She said she switched channels several times with no luck. She also said the guide came up just fine.

An RBR resolved the issue.
 

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New Member
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2 Posts
Issue: Brutally slow guide. Slow channel changes
Receivers affected: HR21-700
Diagnostic Key: 20080716-26A2

Got 0x0255 this morning about 01:30 am. Got home to wife complaining about slow channel changes and guide not working. Channel changes take about 10 seconds. Guide takes 15-20 seconds to appear and a page-down takes 15-20 seconds to redraw.

System restart from menu had no improvement.
RBR had no improvement.
Tried to force download (still got 255). Same problems.
Stuck now in the VERY slow lane. It is now quicker to walk to the other room, pull up the guide on the R15, figure out what I want to watch, walk back, change the channel, feed the dog, all in less time than attempting to use the guide on the HR21. Dog is getting very large.

Update: Did a Reset Everything this morning and now the guide/channel changes are performing at an adequate speed.
 

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Cool Member
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18 Posts
bwaldron said:
No problems here with a Slingbox, HR21-100, and release 255.

The "no video source detected" sure does make it seem like a cabling issue, but as you've checked that, I'm at a loss.
Thanks for the responses from folks with Slingboxes ..

Early this afternoon I hooked my Slingbox up to my other HR21-100 and saw the same video glitching.. BUT

As of this evening I'm not having the same problems I had late last night and in the morning/afternoon with video glitches while watching over the Slingbox..

So I have no explanation for my problem.. glad to hear it isn't related to the new HR21-100 software, as it didn't make any sense that it would..
 

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AllStar
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99 Posts
Wow, Now this is one update that I love.

1st, a screen appears telling me what they added, and what to try out. Nice touch.

2nd, the guide is lightning quick, it's never been like this. I have been watching for about 30 minutes now everything seems awesome!
 

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Tain't ogre til its ogre
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15,654 Posts
Slow Guide, it takes several seconds on some occasions for initial button presses to register causing me to inadvertently press the same button again thinking it didn't take, so a few button presses get into the input que and before you know it, the guide is not where you want it.

HR21-200
 

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Cool Member
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22 Posts
Issue: Sound Glitches
Receiver affected: HR21-100

Received the update 2am this morning. Now I noticed high-pitch sound glitches aon CNNHD. Might be false alarm, though. But I have it since the update.
Can anybody confirm this?
 

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Godfather
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347 Posts
hr21-100

got this release on sat night (CE) no problems until today. turned on the box no picture only guide and banner info showed up. RBR fixed problem.
 

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Legend
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122 Posts
My HR20-700 was replaced on Monday with an HR21-700 (see other thread on that one). 0x0255 was automatically downloaded on Wednesday morning at 2:48am. That night, wife was watching the local FOX channel in HD (So You Think You Can Dance). I noticed it was pixelating a lot during the show. When it was done at 9:00pm, I decided the check the signal meters since that was part of the problem with the HR20-700 that was replaced.

When I went into the signal meters, it gave me the "Do you want to interrupt" screen even though I don't think anything was recording (the orange light on the front of the HR21-700 is harder to see than the HR20-700). I said Yes. The signal numbers screen came up, but nothing was populated - no zeros or numbers. I switched to Tuner 2, same thing. I then went to the actual meters and it said both tuners were "Not Acquired". When I exited out of that, all of the channels were black (no reception), but it did NOT give a searching for signal message. The guide came up fine. I did a restart (not RBR) and all was fine after that.

EJB
 

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Icon
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770 Posts
Receiver model: HR20-100

Problem: Unresponsive to remote

Description of problem:
Tried to turn on TV, DVR and A/V receiver on Tuesday night. The DVR didn't come on. Gave up and went to bed. Tried again Wednesday morning, same result. Had to RBR, solved problem. This also happened once on the previous CE version.

Other information: This DVR is in our master bedroom and is mostly used for morning and evening news while we're in the bedroom after getting up and before going to bed. It is put in standby when not in use. It is actually in a niche in the master bathroom on the other side of the wall in the master bedroom where the HDTV is mounted and is controlled by a Harmony 680 remote and a Xantech HiddenLink IR system. It is difficult to get to and requires a step ladder so RBRs are a real inconvenience.
 

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Legend
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226 Posts
R22-100

My local Channels don't show up in the guide, and I can't tune to them at all. But it will still record them. I called up DirecTv and they said it was a Software Issue and is being fixed. But now I have to wait for them to fix it, which might take a while.

Channel Change is still very slow!!!
 
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