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131 Posts
How common is it for an ir sensor to go bad? I've got an HR22 and cannot get any response from the remote unless I'm a foot away from the sensor on the front of the receiver. I've done a RBR on the unit and tried with 3 remotes, all with the same results. Before I make a call in to a CSR what are the chances they'll say that functionality of the unit is operating as it should and the convenience of the remote won't get a replacement unit sent out.