You better specifically request an HR22 when you replace it or they will send you an HR21.Janney66 said:Does anyone else have any problems with their HR22s and SWM8's? I searched around and it doesn't seem like it's common. I'm starting to think I got a bad HR22. Almost everyday since I've had this box (about 2 weeks), it doesn't turn on at night. The receiver is totally frozen, and it misses any scheduled recordings. I have an HR20 that works perfectly with the SWM.
So....I have no problem calling DirecTV to ask for a replacement, but will they send me the same model, or will they send me an HR20/21? I'd like an HR22, unless they'll all give me problems.
Here's my story:
I got an HR22 last Wednesday when I had it installed. I specifically requested the HR22 on the order, and the installer got me one. It died Monday morning. The guide was acting flaky, and not populating, so I reset it, and that was the last time I have seen the blue ring light up on it. The magica smoke clearly came out of something.
I called in for a replacement, and they assured me it would show up in two days. HA.. they didn't even ship it until Tuesday (remember I called them on Monday morning). So it arrived today.
I open the box, and look and it is an HR21. A refurbished one. I called them back and asked what the deal was and she puts me on hold then comes back and says, "The HR22 receiver is a SPECIAL ORDER item. I have to escalate this to Logistics through my supervisor. It will take up to 8 days to receive."
HUH? Special order? WHAT????
So I made them "special" order an HR22 and explained that this is NOT A SPECIAL ORDER since DirecTV sells the device, and the installer BROUGHT ONE TO ME when asked, and that DirecTV should change their philosophy on what does or does not constitute a special order. I also requested a credit for the inconvenience of having to go through this twice.
Total credit issued: $5.00 off my base package for 3 months.
Replacing a brand new model with the previous model is absolute crap. All I can say is that this HR21 BETTER WORK!