HR22 Problem / Replacement?

Janney66 said:

Does anyone else have any problems with their HR22s and SWM8's? I searched around and it doesn't seem like it's common. I'm starting to think I got a bad HR22. Almost everyday since I've had this box (about 2 weeks), it doesn't turn on at night. The receiver is totally frozen, and it misses any scheduled recordings. I have an HR20 that works perfectly with the SWM.

So....I have no problem calling DirecTV to ask for a replacement, but will they send me the same model, or will they send me an HR20/21? I'd like an HR22, unless they'll all give me problems.

Thoughts? Thanks!

Click to expand...

You better specifically request an HR22 when you replace it or they will send you an HR21.

Here's my story:

I got an HR22 last Wednesday when I had it installed. I specifically requested the HR22 on the order, and the installer got me one. It died Monday morning. The guide was acting flaky, and not populating, so I reset it, and that was the last time I have seen the blue ring light up on it. The magica smoke clearly came out of something.

I called in for a replacement, and they assured me it would show up in two days. HA.. they didn't even ship it until Tuesday (remember I called them on Monday morning). So it arrived today.

I open the box, and look and it is an HR21. A refurbished one. I called them back and asked what the deal was and she puts me on hold then comes back and says, "The HR22 receiver is a SPECIAL ORDER item. I have to escalate this to Logistics through my supervisor. It will take up to 8 days to receive."

HUH? Special order? WHAT????

So I made them "special" order an HR22 and explained that this is NOT A SPECIAL ORDER since DirecTV sells the device, and the installer BROUGHT ONE TO ME when asked, and that DirecTV should change their philosophy on what does or does not constitute a special order. I also requested a credit for the inconvenience of having to go through this twice.

Total credit issued: $5.00 off my base package for 3 months.

Replacing a brand new model with the previous model is absolute crap. All I can say is that this HR21 BETTER WORK!