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I would ask for a new unit. If they give you static, request a supervisor. It will cost $20 for shipping unless you are under warranty. If you used a local dealer call them for a unit swap.whozit said:Every couple of days when I try to turn on my HR22 it won't start. I try the remote, the power button on the unit, and even the red button reset but nothing. I have to pull the plug to get it to start. It goes through the start up routine and then works fine...for a couple of days. Then it does the same thing. Any ideas?