[trh]

I notice my HR24/100 was on this AM**. Went to manually turn it off; nothing. Turned on the associated TV to be greeted with a blue screen which said in parts:

A problem has been detected on your storage device..... May be a simple initialization error or critical fault...[how helpful is that??]. Try reboot and if that doesn't work, call DirecTV with Diagnostics code 14-057

Tried the reboot option, then RBR and then unplugged the HR24. Still the same screen. HD was making some very unusal sounds. So I'm sure the HD is toast. The unit is less than 6 months old.

Any other suggestions?

I have to call them later today, but my biggest fear is they will send me a refurbished unit. But I also seem to recall a post recently that said they are replacing defective HR24s with HR24s. Anyone know?

**We did get the NR HD GUI last night causing the unit to turn on/restart.

 

[litzdog911]

Hard drive is toast. You'll need to call for a replacement DVR.

 

[Jerry_K]

I think the OP is concerned that a replacement may not be that. He may get a downgrade.

Me, I would just throw in a new harddrive and save the old one for when you turn in the unit. If it is not the hard drive you have a new one for expansion if the box has to be replaced.

 

[MysteryMan]

I think the OP is concerned that a replacement may not be that. He may get a downgrade.

Me, I would just throw in a new harddrive and save the old one for when you turn in the unit. If it is not the hard drive you have a new one for expansion if the box has to be replaced.

It has been posted on this site that HR24s will be replaced with HR24s (most likely because they have larger HDs and built in DECA) eliminating the concern of getting downgraded. Opening a leased receiver and replacing internal parts is not good advice.

 

[trh]

Talked with Tech Support. Replacement HR24-100 being FedEx'd. I asked to confirm this and she said yes, but then she said "we always replace with an exact match". We'll see in a couple of days.

Now how to break the news to my wife that a bunch of her shows are gone. Oh well, 13 years with DirecTV and this is the first time we've had a hard drive crash.

 

[litzdog911]

Talked with Tech Support. Replacement HR24-100 being FedEx'd. I asked to confirm this and she said yes, but then she said "we always replace with an exact match". We'll see in a couple of days.

....

If only that were true. Let us know what the ship you.

 

[David MacLeod]

code 14-702 for me this morning too, about to call and we'll see what I get.

 

[Richierich]

Talked with Tech Support. Replacement HR24-100 being FedEx'd. I asked to confirm this and she said yes, but then she said "we always replace with an exact match".

Another Well Intentioned Misinformed CSR!!! Of course with an HR24 they do try to Replace it with another HR24 DVR but that is the only one that I know of at this point. I'm sure also that a Failed HR34 would be replaced with an HR34.

 

[trh]

Received a refurbished HR24-500 today. Looks great (not a single scratch on it). As they said, I would receive a STB, new access card and return shipping label; keep all my cables from old box.

Already hooked up and working; defective unit in the box. Just have to wait for the HD GUI to download.

 

[litzdog911]

Good to hear!

 

[Richierich]

Yes, Good News!!!

 

[trh]

Someone told me "you got screwed by getting a refurbished unit -- you should send it back and get a new one."

Why? The unit that died on me wasn't new and I've never had problems with a refurbished unit in the past (I think they get a better level of QA/QC then a unit straight off the production line). Especially considering when I got the HR24-100 in August, it was free (OK -- 2 year commitment, but I've been here since 1998 -- I'm not going anywhere so 2 years is nothing).