We had to do a red button reset on all 3 of our DVRs over the past hour to get them to come on. The affected items were a HR20-700, an HR21-200 and an HR21-100. No power surges detected and all three are on Panamax power centers. Has anybody had an issue with their DVRs this morning? Rather strange...
Stuart Sweet said:Mod Edit: As this is post #1 in this thread, here's an update for those who came in late:
Some sort of issue caused lockups for close to 90% of DVR users on Monday. This was not due to a network connection or any particular setup. It was an issue on the DIRECTV end.
DIRECTV acted as quickly as possible to solve the problem and that included, for some people, forced reboots initiated from a satellite command.
Some people have found that they had to pull the plug for 15 minutes to get full function back, but that's rare. For most people a red-button-reset was all it took.
DIRECTV knows what caused the issue and has addressed it. There is very little chance that you'll need to address it further.
An e-mail was sent out as a courtesy. We all agree that it could have been sent sooner but it wasn't. It was sent as soon as the issue was completely under control.
Bottom line, what happened Monday, is Monday's news. Today is Wednesday.