DIRECTV has identified an issue with the transmission and is in the process of correcting it.
I'll let you know if I hear more.
I'll let you know if I hear more.
HR2x receiver lockups today (10/6/2008)
As many of you already no doubt know, many (if not all) HR2x receivers locked up sometime in the early morning hours of October 6, 2008. At this time, I do not have any information as to the cause. I've asked and I may or may not get an answer.
For the most part, a simple red button reset (RBR) or power cycling the receiver by pulling the power cord out of the wall has resulted in the receiver working properly again. Unfortunately, we are also seeing folks that are needing to repeat this process again as the day progresses.
At this point, if you find that your receiver is locked up or unresponsive, the only solution is to reset it. I'll let you know as I get more information.
For the most part, a simple red button reset (RBR) or power cycling the receiver by pulling the power cord out of the wall has resulted in the receiver working properly again. Unfortunately, we are also seeing folks that are needing to repeat this process again as the day progresses.
At this point, if you find that your receiver is locked up or unresponsive, the only solution is to reset it. I'll let you know as I get more information.
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Progress is being made, but the situation is not yet complete ..
There is a possibility that your HR2x (or R22) receiver will be automatically restarted this afternoon (or early evening for East Coast) ..
There is a possibility that your HR2x (or R22) receiver will be automatically restarted this afternoon (or early evening for East Coast) ..
OK .. Just got the final confirmation ..
If your receiver was restarted after 2:35pm ET, then you are all set. What this means is that whatever was causing it to be locked up has been corrected. If you are unsure and want to be sure, then you can safely restart your receiver again now, but you do not necessarily have to do this.
If your receiver was restarted after 2:35pm ET, then you are all set. What this means is that whatever was causing it to be locked up has been corrected. If you are unsure and want to be sure, then you can safely restart your receiver again now, but you do not necessarily have to do this.
Some folks are noticing that their receivers are restarting automatically now .. This is expected.
As you have undoubtedly noticed by now, a number of receivers were reset today in an effort to correct a broadcast anomaly. At this point, things should be stabilizing for the most part.
Here's the official word straight from DIRECTV's website:
DIRECTV.com
DIRECTV.com
Need help with your DIRECTV Plus® HD DVR or DIRECTV Plus® DVR receiver?
October 6, 2008
In our effort to improve and expand our service, we experienced a temporary technical glitch. If your HD DVR or DVR receiver is not responding to your remote control or front panel commands, you can resolve this issue by pressing the red "Reset" button located inside the small door on the front right corner of your receiver. Please allow about 15 minutes for your receiver to complete the resetting process. Once completed, your picture will return automatically. Unfortunately, any show you may have scheduled to record earlier today will not be available on your DVR.
Please note, in certain customer regions DIRECTV will automatically reset your HD DVR or DVR receiver remotely to resolve this issue for you. You may experience a temporary interruption to your TV viewing or recording during that time.
We sincerely apologize for any inconvenience this may cause you. Our promise is to provide you with the best television experience, and to resolve any issues that might arise as quickly as possible. If you have any further concerns, please do not hesitate in contacting us at 800-347-3288.
Things should be mostly settled down at this point .. Tomorrow should be a better day for everyone.
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