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· Mentor
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Discussion Starter · #1 ·
I have a customer that we installed a new system for. He was installed with a HR34 and 3 H25's. We have been troubleshooting for the customer, and since the HR34 is so new I just wanted to see if anyone here has any feedback. The problem we are having is that if we hookup the internet connection kit (wether we use wired or wireless ICK) it kills the whole home service. We have replace every component possible, including the Hr34. Nothing has fixed it. Does anyone know if for some reason it could be a issue with the modem/ wireless router the customer has?
 

· Mentor
Joined
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50 Posts
Discussion Starter · #4 ·
When I say we used the wired ICK I don't mean we hooked up a ethernet wire straight to the hr34. I am talking about the Deca BB kit. The wired kit you install at the router that converts it to coax and then you hookup outside at the splitter. We have rebooted after connection.
 
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