DBSTalk Forum banner
1 - 2 of 2 Posts

·
New Member
Joined
·
6 Posts
I've been dealing with case management over the last week trying to get my HR34 (purchased from VE) installed. Originally they said it couldn't be done. I called back later to upgrade to a WWDVR & SWM and asked again and this CSR had no problem scheduling it. Everything eventually got installed correctly on Monday, though I had to do some educating of the tech to get the system setup correctly. The only issue was that DirecTV couldn't add RVU to my account for the Samsung TV. They told the tech that a ticket was made and it was "elevated up the chain". I talked to the CSR from my original case management ticket and he said that it couldn't be activated until Feb 9, when existing customers will be able to purchase HR34's and add RVU. So, that must be the date. As mentioned elsewhere, they'll still need to do a truck roll to "activate RVU" even though the only thing that needs to be done is activate it on their computer and pair the HR34/Samsung (which I can do right now). He also checked into rebates and wasn't sure if the $300 rebate would be available to existing customers.
 

·
New Member
Joined
·
6 Posts
jeremymc7 said:
I went ahead and ordered one from retail shop for full MSRP of $399. It's unlikely DirecTV will sell for less come Feb (or Mar) since my contract isn't up. Besides when it is up I'll want to swap out all of my HR2x and H2x units for the new RVU boxes whenever DirecTv ships them.

I've already got a SWIM set-up, as well and Whole Home Media and all the other bells and whistles. I should hopefully I should be able to just add the HR34 in the system and disable the extra tuners on the HR units as I'm adding the HR34 as a 4th receiver. Then hopefully DirecTV shouldn't give me any issues activating it as an existing customer.

Fingers Crossed.
I believe quite a few people got them activated with a normal CSR (perhaps even online?). The case management CSR I talked with said DirecTV is aware that existing subs are doing that, but there wasn't much they could do to stop it.
 
1 - 2 of 2 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top