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Legend
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249 Posts
Discussion Starter · #1 ·
I'm having significant freezing issues with my HR34. This is my second HR34 and my first one was replaced due to the same freezing issues. It freezes about once/week and if others aren't experiencing this problem, I'm assuming it must be something in my setup? I have it connected to a Denon Receiver (AVR-2309CI) via HDMI and that connects to a Samsung DLP TV, also via HDMI. I'm running software version 0x54a. Anyone have any thoughts/recommendations?
 

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Legend
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Discussion Starter · #3 ·
0x54a is the latest software for the HR34 - it was downloaded to the box last night. Maybe that will help the freezing issue - I guess I'll see in about a week or so.
 

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Legend
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Discussion Starter · #5 ·
Nope, it's by itself on an open air shelf. I know you were kidding about the only once per week, but have you heard about a lot of freezing issues with the HR34? If yes, that would actually make me feel better since then it wouldn't like be something on my end and hopefully would be something that D* would eventually fix.
 

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Mentor
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No, I was serious about once per week being odd. Not that the HR34 is buggy, because I've had mine for 1 week and not had one issue. If your freezing was more frequent, it would hint at a hardware problem. When you say it freezes, do you mean the picture is frozen, or the remote becomes unresponsive? Does it drop to a blue screen, lose the picture entirely? Based on the fact that it happened with two different HR34s, I would check hdmi and the coax connection.
 

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RMSko said:
0x54a is the latest software for the HR34 - it was downloaded to the box last night. Maybe that will help the freezing issue - I guess I'll see in about a week or so.
mine was freezing about once per week for the first couple of months we had it (feb-march). one of the recent software updates seems to have fixed that problem. we haven't had a freeze for a few weeks now.
 

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Godfather
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RMSko said:
Nope, it's by itself on an open air shelf. I know you were kidding about the only once per week, but have you heard about a lot of freezing issues with the HR34? If yes, that would actually make me feel better since then it wouldn't like be something on my end and hopefully would be something that D* would eventually fix.
Our HR34 is also freexing about ounce a week. The audio and picture freezes but then starts back up about 1 to 2 mins later in the program. The new version of software has not had any effect on the freezing.
 

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Legend
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249 Posts
Discussion Starter · #10 ·
When mine freezes it becomes totally unresponsive and the only thing that can fix it is a red button reset. Also, the once/week isn't an automatic. It may go 10 days without a problem and then sometimes it freezes after 3 days. I'm hoping the new s/w fixes it, but I'm not optimistic. I was thinking about bypassing my Denon A/V receiver, but I hate the idea of having audio and video running separately as it will probably lead to sound sync issues, however, if the new s/w doesn't fix the freeze, I'm probably going to go with that.
 

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Dad
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RMSko said:
When mine freezes it becomes totally unresponsive and the only thing that can fix it is a red button reset. Also, the once/week isn't an automatic. It may go 10 days without a problem and then sometimes it freezes after 3 days. I'm hoping the new s/w fixes it, but I'm not optimistic. I was thinking about bypassing my Denon A/V receiver, but I hate the idea of having audio and video running separately as it will probably lead to sound sync issues, however, if the new s/w doesn't fix the freeze, I'm probably going to go with that.
I have a separate line to my audio receiver and no sync issues.
 

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Legend
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249 Posts
Discussion Starter · #12 ·
I now bypassed my Denon receiver and had my HR34 hooked directly to my Samsung receiver via HDMI and unfortunately just experienced the same freezing issue. I guess I can try component, but it seems ridiculous that I can no longer use HDMI. Anyone else have any thoughts as to what can be causing the issue?
 

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Legend
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Discussion Starter · #14 ·
I just got my third new box and within 3 days it had the same freezing issue where the HR34 becomes totally unresponsive and the only way to get it going is to do a red button reset. I have now disconnected HDMI and am instead running component straight to the TV. DTV seems to think it's an HDMI issue, even though it freezes even when the receiver is turned off. I'll see whether switching to component does the trick, but it would be a real disappointment to not be able to use HDMI with the HR34.
 

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I'm going on a week and so far no HR 34 issues. Works beautiful! Even recording 4 things at once.

So far I have only 3 issues the D12 froze once, the hr34 had an Ondemand glitch, (stuttering picture and audio) but hasn't since done that.
Last my hr 23 is got slow remote responses. Still to this day.
 

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RMSko said:
I just got my third new box and within 3 days it had the same freezing issue where the HR34 becomes totally unresponsive and the only way to get it going is to do a red button reset. I have now disconnected HDMI and am instead running component straight to the TV. DTV seems to think it's an HDMI issue, even though it freezes even when the receiver is turned off. I'll see whether switching to component does the trick, but it would be a real disappointment to not be able to use HDMI with the HR34.
Probably the Sammy TV. Just a guess based on my own experiences with Sony CRTs and HDMI connections. And it looks like D* is doing the same thing with you as they did with me. Can't solve the problem? Send out a new box. I went thru that for months until a brilliant CSR from an Oregon Protection Plan call center solved the problem for me with a simple sentence: "Switch to component wires."

Put the component wires on, try it for a while and don't worry about sound sync problems, you won't get them.

My problems occurred when the HRs were first introduced. Sony and Samsung both had problems with using HDMI connections then and probably still do. I don't think this is Sony or Sammy's fault, every other device I used on my Sony CRTs that had HDMI worked, so it must be something with the D* and Sony/Sammy HDMI functionality.

I solved my problems by dumping the Sonys and buying Panny plasmas.

I'm not saying that every Sony or Sammy has this problem, nobody has to post how well their Sammys or Sonys work with HDMI, but feel free to if you just have to.

Rich
 

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Legend
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Discussion Starter · #17 ·
Rich said:
Probably the Sammy TV. Just a guess based on my own experiences with Sony CRTs and HDMI connections. And it looks like D* is doing the same thing with you as they did with me. Can't solve the problem? Send out a new box. I went thru that for months until a brilliant CSR from an Oregon Protection Plan call center solved the problem for me with a simple sentence: "Switch to component wires."

Put the component wires on, try it for a while and don't worry about sound sync problems, you won't get them.

My problems occurred when the HRs were first introduced. Sony and Samsung both had problems with using HDMI connections then and probably still do. I don't think this is Sony or Sammy's fault, every other device I used on my Sony CRTs that had HDMI worked, so it must be something with the D* and Sony/Sammy HDMI functionality.

I solved my problems by dumping the Sonys and buying Panny plasmas.

I'm not saying that every Sony or Sammy has this problem, nobody has to post how well their Sammys or Sonys work with HDMI, but feel free to if you just have to.

Rich
Good info Rich, thanks. So far so good with the component switch. It's only been about a week though so I need to see if holds up for another week or so. I do seem to have some sound sync issues on some channels though (SNY, AMC), but I think I would probably have the same sync issues even if I used HDMI.

My Samsung is a DLP about 3-4 years old so I'll probably replace it in the next few months. If anyone has suggestions, particularly with success with the HR34, that would be great.
 

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RMSko said:
My Samsung is a DLP about 3-4 years old so I'll probably replace it in the next few months. If anyone has suggestions, particularly with success with the HR34, that would be great.
My LG never had or has any HDMI issues. My philips that I had was buggy and so was my Magnavox.

That was only with the Directv receivers.

My HR34 has been flawless in the 8 days I've only had it.:lol:
 
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