Genie has suddenly without any system changes lost picture. Audio comes through fine. Genie has two minis attached and they both work fine for audio and video. I've rebooted several times, tested HDMI cable, no love. Box is probably about 5.5 years old. Suggestions? Oh, and if there is a support line number I can call with a reasonable chance at success please share. Website is a total joke trying to get support.