[Iwanthd]

Genie has suddenly without any system changes lost picture. Audio comes through fine. Genie has two minis attached and they both work fine for audio and video. I've rebooted several times, tested HDMI cable, no love. Box is probably about 5.5 years old. Suggestions? Oh, and if there is a support line number I can call with a reasonable chance at success please share. Website is a total joke trying to get support.

 

[MysteryMan]

Reset the HR44-500.

 

[MysteryMan]

Also check your cables.

 

[Iwanthd]

I've done both of those things.

 

[MysteryMan]

Swap the HR44-500's location with one of the clients and see if your issue continues.

 

[Iwanthd]

Thanks, I will try that. Requires some rack deconstruction. Interesting to me that when I reset the box, the first blue screen "Receiver self check..." appears on the screen, then disappears and none of the other "almost there" messages appear on the screen.

 

[MysteryMan]

Unfortunately the process of elimination can be difficult. If the issue remains after you swap locations then it's most likely your HR44-500. If not, then there is something wrong at the original location.

 

[b4pjoe]

Thanks, I will try that. Requires some rack deconstruction. Interesting to me that when I reset the box, the first blue screen "Receiver self check..." appears on the screen, then disappears and none of the other "almost there" messages appear on the screen.

Almost sounds like the hard drive has died except I would think the mini's wouldn't work either. Can the mini's see recordings on the genie?

 

[Iwanthd]

Yes, the clients can see and play recordings from the Genie

 

[b4pjoe]

Have you tried plugging the HDMI cable from the Genie into a different HDMI port on the TV?

 

[Iwanthd]

Yes. Also tried replacing cable from another device that is working- same result, audio without video.

 

[b4pjoe]

I would try component cables from HR54 to TV.

 

[larry55]

Thanks, I will try that. Requires some rack deconstruction. Interesting to me that when I reset the box, the first blue screen "Receiver self check..." appears on the screen, then disappears and none of the other "almost there" messages appear on the screen.

Try unplurging the hr for about 5 minutes.

 

[Rich]

I would try component cables from HR54 to TV.

I'd stop trying to fix it and get it replaced. If all you have is minis with the 44, I'd go with an HS17 as a replacement but that would be an upgrade. The 44s are going to be problematic because of their age and the HDDs inside them. You can get a 54 without it being an upgrade and causing a recommitment if you can talk a CSR into giving you one. If you decide to get a replacement in kind you might want to immediately put a new HDD in it or on it. Or, better yet, an SSD.

Rich

 

[b4pjoe]

I'd stop trying to fix it and get it replaced. If all you have is minis with the 44, I'd go with an HS17 as a replacement but that would be an upgrade. The 44s are going to be problematic because of their age and the HDDs inside them. You can get a 54 without it being an upgrade and causing a recommitment if you can talk a CSR into giving you one. If you decide to get a replacement in kind you might want to immediately put a new HDD in it or on it. Or, better yet, an SSD.

Rich

I don't disagree with this but my reasoning for trying component cables is to see if it is just the HDMI port on the HR44 or if all video is dead on it.

 

[harsh]

I don't disagree with this but my reasoning for trying component cables is to see if it is just the HDMI port on the HR44 or if all video is dead on it.

This has the added benefit of not sacrificing all the existing recordings and that's usually an important step before a different Genie is contemplated.