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I cancelled Directv today.

13490 Views 75 Replies 34 Participants Last post by  cptaylor, 
D
They wanted to know how to keep me as a customer.
I told them my Roku NOT having access to HBO Go was my reason for leaving. Of course they couldn't fix that.
Not sure they care but thought I would try and help out anyone with D* and HBO on my way out.
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A
I appreciate it. I won't hold my breath for change, but I appreciate it.
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Hoosier205
dslate69 said:
They wanted to know how to keep me as a customer.
I told them my Roku NOT having access to HBO Go was my reason for leaving. Of course they couldn't fix that.
Not sure they care but thought I would try and help out anyone with D* and HBO on my way out.
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...you told them that your reason for leaving was that you could not use third party hardware to access a secondary feature of a premium content owner? Did you hear them snicker?
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adkinsjm
Hoosier205 said:
...you told them that your reason for leaving was that you could not use third party hardware to access a secondary feature of a premium content owner? Did you hear them snicker?
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Probably not snicker, but a roll of the eyes from a low-paid call center worker who doesn't care why people quit.
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Hoosier205
adkinsjm said:
Probably not snicker, but a roll of the eyes from a low-paid call center worker who doesn't care why people quit.
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Leaving because you don't have access to a free additional feature on a single piece of equipment (when it is available in multiple other ways) and knowing full well that all of the HBO Go content is coming to DirecTV via VOD...that makes about as much sense as leaving because the batteries in your remote are dead and DirecTV wouldn't send you new ones.
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sigma1914
dslate69 said:
They wanted to know how to keep me as a customer.
I told them my Roku NOT having access to HBO Go was my reason for leaving. Of course they couldn't fix that.
Not sure they care but thought I would try and help out anyone with D* and HBO on my way out.
Click to expand...
Who are you switching to?
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B
Hoosier205 said:
Leaving because you don't have access to a free additional feature on a single piece of equipment (when it is available in multiple other ways) and knowing full well that all of the HBO Go content is coming to DirecTV via VOD...that makes about as much sense as leaving because the batteries in your remote are dead and DirecTV wouldn't send you new ones.
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Good for dslate69 for standing up for what is important to him/her. People have the right to make decisions based on what they feel matters to them, not someone else. No need to belittle them for it.
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D
sigma1914 said:
Who are you switching to?
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I switched to DISH. For all the standard reasons like, new fast receivers compared to my HR22's, 12 months of discounts, cheaper the 2nd year as well, free Premiums\HBO\Game of Thrones for 3 months (perfect timing), prime-time anytime (is cool), sling adapter and Blockbuster with one blu-ray out a month is nice as well.

I decided to jump for my own reasons; D* was great and E* is as well. Thought I would try and help HBO subs get better customer service from D* on my way out. Since cancellations are the only thing they care about even if it wasn't the only reason I was leaving, I wanted to try and make it count. But seeing some of the D_Bag responses, now I wonder why I bothered. :rolleyes:
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M
Hoosier205 said:
Leaving because you don't have access to a free additional feature on a single piece of equipment (when it is available in multiple other ways) and knowing full well that all of the HBO Go content is coming to DirecTV via VOD...that makes about as much sense as leaving because the batteries in your remote are dead and DirecTV wouldn't send you new ones.
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Good point. But the competition lets you stream HBO Go on Roku, so why won't DirecTV? Why would they care if you get the content via VOD or some other device? Everybody gets paid the same.
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Davenlr
Hoosier205 said:
Leaving because you don't have access to a free additional feature on a single piece of equipment...
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He didnt say that was why he was leaving. He said that is what he told them how they could keep him as a customer, trying to help those that want it a bit. I certainly doubt that was his primary reason for leaving.
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Hoosier205
dslate69 said:
I switched to DISH. For all the standard reasons like, new fast receivers compared to my HR22's, 12 months of discounts, cheaper the 2nd year as well, free Premiums\HBO\Game of Thrones for 3 months (perfect timing), prime-time anytime (is cool), sling adapter and Blockbuster with one blu-ray out a month is nice as well.

I decided to jump for my own reasons; D* was great and E* is as well. Thought I would try and help HBO subs get better customer service from D* on my way out. Since cancellations are the only thing they care about even if it wasn't the only reason I was leaving, I wanted to try and make it count. But seeing some of the D_Bag responses, now I wonder why I bothered. :rolleyes:
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Congrats. I'm not sure why people who leave either provider feel the need to start a thread telling everyone.
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Xsabresx
Davenlr said:
He didnt say that was why he was leaving. He said that is what he told them how they could keep him as a customer, trying to help those that want it a bit. I certainly doubt that was his primary reason for leaving.
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"I told them my Roku NOT having access to HBO Go was my reason for leaving. Of course they couldn't fix that."

Actually that is why they said they were leaving.

dumbest reason I have ever seen, but I guess everyone has their reason.
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Hoosier205
mdavej said:
Good point. But the competition lets you stream HBO Go on Roku, so why won't DirecTV? Why would they care if you get the content via VOD or some other device? Everybody gets paid the same.
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We had a thread about that and it was closed. Reread it for your answers.
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sigma1914
mdavej said:
Good point. But some of the competition lets you stream HBO Go on Roku, so why won't DirecTV? Why would they care if you get the content via VOD or some other device? Everybody gets paid the same.
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Fixed. ;)
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D
dslate69 said:
I switched to DISH. For all the standard reasons like, new fast receivers compared to my HR22's, 12 months of discounts, cheaper the 2nd year as well, free Premiums\HBO\Game of Thrones for 3 months (perfect timing), prime-time anytime (is cool), sling adapter and Blockbuster with one blu-ray out a month is nice as well.

I decided to jump for my own reasons; D* was great and E* is as well. Thought I would try and help HBO subs get better customer service from D* on my way out. Since cancellations are the only thing they care about even if it wasn't the only reason I was leaving, I wanted to try and make it count. But seeing some of the D_Bag responses, now I wonder why I bothered. :rolleyes:
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congrats
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Hoosier205
Yep, some folks like Dish Network. I flew with a second rate airline once and it only almost killed me. Good enough! :D
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dcowboy7
dslate69 said:
I switched to DISH. For all the standard reasons like
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blurry pq.
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Mike Bertelson
Ok. Now we're going to be respectful of the OP's decision. If we have anything to post it will be on topic, it won't be rude, and it will be constructive.

Mike
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Chuck W
Barcthespark said:
Good for dslate69 for standing up for what is important to him/her. People have the right to make decisions based on what they feel matters to them, not someone else. No need to belittle them for it.
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+1

Completely agree. The OP is standing up for what is and important ability/feature for him. I commend him for having the guts to actually take action.

I also think it's good that he posts here about his reasons. So even if the "I don't care" CSR doesn't pass the reason on, since people at Directv do view these boards, others at Directv may actually see it.
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A
Hilarious, thank you for your common sense as a CSR it is a breath of fresh air for someone to realize the person on the phone is not GOD!!!

Hoosier205 said:
...you told them that your reason for leaving was that you could not use third party hardware to access a secondary feature of a premium content owner? Did you hear them snicker?
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