I called DTV yesterday to ask them about an "Autorecord" problem I have been having with the HR20... I talked to this guy for about 80 minutes, and finally, he put me through to a "technician" that specializes in HR20's... This "technician" didnt even know what "Autorecord" was.. I told her that you can do this on the R15's as well.. She had never heard of it before... Needless to say, I did not get the problem solved.. I just cant belive that some DTV Personal didnt even know what "Autorecord" was.. Are these DTV service poeple that "un-trained ??" By the way, the "Autorecord" feature works fine on my R15, but not the HR20...