They key word is "representative".
I do TOO have HBO! (New retention policy?)
I cancelled HBO today, but not without more effort than necessary. The stupid IVR kept telling me I didn't need to cancel HBO because i didn't have it. I realize they hard sell when you try to cancel, but that was a bit much 
I just had to keep chanting "talk to a person" until it finally gave in and let me talk to someone.
I just had to keep chanting "talk to a person" until it finally gave in and let me talk to someone.
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Aside from the old "bang 0 till it hurts", I once just said something like:
"oijsaovijsvso"
to which the automated attendant politely told me it didn't understand and to please repeat what I just said. So I said:
"soijvoisjvosjvo"
The attendant then told me:
"I didn't get that. One moment while I transfer you to a live agent who can further assist you."
"oijsaovijsvso"
to which the automated attendant politely told me it didn't understand and to please repeat what I just said. So I said:
"soijvoisjvosjvo"
The attendant then told me:
"I didn't get that. One moment while I transfer you to a live agent who can further assist you."
I see what you said but how did you pronounce it?hazard said:Aside from the old "bang 0 till it hurts", I once just said something like:
"oijsaovijsvso"
to which the automated attendant politely told me it didn't understand and to please repeat what I just said. So I said:
"soijvoisjvosjvo"
The attendant then told me:
"I didn't get that. One moment while I transfer you to a live agent who can further assist you."
Yeah, that works too!
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