They key word is "representative".
I see what you said but how did you pronounce it?hazard said:Aside from the old "bang 0 till it hurts", I once just said something like:
to which the automated attendant politely told me it didn't understand and to please repeat what I just said. So I said:
The attendant then told me:
"I didn't get that. One moment while I transfer you to a live agent who can further assist you."