WOW!JACKIEGAGA said:We have all these problems because Dtv got to big to fast. They cant keep up with the demand. You never get the same answer twice while dealing with the reps. Installation is subbed out half of them come in their beat up old truck. And the hr20 is totally unreliable. I cant believe a company so big can do this to its customers. we should start cancelling premium channels until they get it right!
I've been waiting for someone to come along and "figure it out!" :sure:
I have been lost as to reasons why D* releases products to early and doesn't properly train thier CSRs, but I knew, someone here would come up with the answer!