Joined
·
6 Posts
Let me start by sating love these forums. The information is limitless. Been a fan for a few years now.
I had Directv for almost 4 years. Bill was steadily climbing, we all know the feeling. On a couple occasions I would call in and get a slight adjustment. At the end I was paying just over $132 a month for 2 hd dvr's, 1 reg hdtv box with HBO as my only pay channel. I decided to either lower my bill drastically or drop the service and look elsewhere.
I called them on a couple different occasions and was made offers that were not appealing enough to hang onto the service so I had Time Warner install cable Aug 3rd and cancelled Directv on Aug 4th at approx 12:30 a.m. At approx 1 p.m. that same day (aug 4th) Directv called me to throw another offer at me to stay. Same package I had with HBO and a newer dvr to replace an aging HR21-700 with whatever they sent out. I took the offer and this is where it all goes sideways.
I talked to Directv for about 40 minutes going over the offer. When the installer would come with a new dvr, etc etc. Time warner did a hack job when they installed cable so Directv would have to fix that. That was mentioned by me so they were aware of it. The appt was set for last Thursday, Aug 9th. I returned my cable boxes to Time Warner on Aug 8th in anticipation of the install the following day.
Typically you get a courtesy call of some sort the night before a service call or the morning of from Directv to let you know they are coming and whatnot. I received nothing of the sort.
I call them and ask if everything is on track for the technician showing up between 8 a.m. and noon. I am told there is nothing scheduled for that day or any other day for that matter in regards to my service. I was informed my service was reactivated Aug 4th. I informed them once again nothing was even hooked up to be able to watch tv. This went on for almost 2 hours total. Being forwarded to 5 different people within Directv's lair until finally I asked to speak to a supervisor.
Basically I was told of a new offer which was not as good as the old offer and that is when I had had it. Between the multiple hold sessions and telling my story to what was now 6 people I told them to shove it. I had reached my boiling point. I was not foul but I expressed my displeasure sternly.
This is a long post to come out of the shoot with I know but it is exactly what happened. I really liked Directv. The PQ was wonderful but the hardware left a lot to be desired and the customer service is about as bad as it gets most times.
So it is onto Dish next week. That is if they remember my appt. :lol:
I had Directv for almost 4 years. Bill was steadily climbing, we all know the feeling. On a couple occasions I would call in and get a slight adjustment. At the end I was paying just over $132 a month for 2 hd dvr's, 1 reg hdtv box with HBO as my only pay channel. I decided to either lower my bill drastically or drop the service and look elsewhere.
I called them on a couple different occasions and was made offers that were not appealing enough to hang onto the service so I had Time Warner install cable Aug 3rd and cancelled Directv on Aug 4th at approx 12:30 a.m. At approx 1 p.m. that same day (aug 4th) Directv called me to throw another offer at me to stay. Same package I had with HBO and a newer dvr to replace an aging HR21-700 with whatever they sent out. I took the offer and this is where it all goes sideways.
I talked to Directv for about 40 minutes going over the offer. When the installer would come with a new dvr, etc etc. Time warner did a hack job when they installed cable so Directv would have to fix that. That was mentioned by me so they were aware of it. The appt was set for last Thursday, Aug 9th. I returned my cable boxes to Time Warner on Aug 8th in anticipation of the install the following day.
Typically you get a courtesy call of some sort the night before a service call or the morning of from Directv to let you know they are coming and whatnot. I received nothing of the sort.
I call them and ask if everything is on track for the technician showing up between 8 a.m. and noon. I am told there is nothing scheduled for that day or any other day for that matter in regards to my service. I was informed my service was reactivated Aug 4th. I informed them once again nothing was even hooked up to be able to watch tv. This went on for almost 2 hours total. Being forwarded to 5 different people within Directv's lair until finally I asked to speak to a supervisor.
Basically I was told of a new offer which was not as good as the old offer and that is when I had had it. Between the multiple hold sessions and telling my story to what was now 6 people I told them to shove it. I had reached my boiling point. I was not foul but I expressed my displeasure sternly.
This is a long post to come out of the shoot with I know but it is exactly what happened. I really liked Directv. The PQ was wonderful but the hardware left a lot to be desired and the customer service is about as bad as it gets most times.
So it is onto Dish next week. That is if they remember my appt. :lol:
