$699?!? Where did that price come from? It's usually $399 for existing customers. Negotiable, of course.
Most people who think they are "good loyal customers" probably are not.ThomasM said:It is pretty obvious that DirecTV is only interested in NEW customers. Good, loyal customers of many years rarely get any deals other than an offer of $100 to suck someone new into subscribing.
I think DIRECTV does take care of good loyal customers. I was having problems with my HR22 and really wanted an HR34. I asked for a deal on an HR34 to replace the HR22 and they gave me an HR34 for free. All I had to do is agree to a 2 yr commitment. Since I have no intentions of changing providers, a commitment doesn't matter. So I thought that was more then fair. Based on your comment below from another thread, you didn't think so.ThomasM said:It is pretty obvious that DirecTV is only interested in NEW customers. Good, loyal customers of many years rarely get any deals other than an offer of $100 to suck someone new into subscribing.
Maybe some people are asking for or expecting too much. Or they aren't as good of a customer as they think they are. I could have asked for a deal to add an HR34 and a like replacement for the HR22. But I wasn't interested in adding another DVR and paying the monthly receiver fee for it. So they gave me exactly what I wanted, for cheaper then a new customer, free.ThomasM said:You accepted a 2 year commitment for "exchanging" your HD DVR for a different model HD DVR? That's outrageous!! The only time a new 2 year commitment should be triggered is if you ADD equipment or UPGRADE equipment. (An HD DVR swap for a different model HD DVR isn't an "upgrade")
You should have just paid $20 S & H for a replacement with NO COMMITMENT.
I used to work for DTV (and Dish too) and this is simply untrue.Boston Fan said:There is a world of difference between in-contract and out-of-contract relative to how well they take care of you.
Of course there are a variety of criteria - no disagreement here. One of them is your contract status.Inkosaurus said:I used to work for DTV (and Dish too) and this is simply untrue.
It comes down to alot of varying criteria but the main one is your billing, I.E. Have you been late in the last "x" months? Had your services interrupted recently? Recently got credits from Retention"
Most companies will happily renew your contract even before you complete it the first time around.
Anecdotal evidence does not lend itself much in the matters of business, as it is you will never know what they would have offered you to stay if you were under contract.Boston Fan said:Of course there are a variety of criteria - no disagreement here. One of them is your contract status.
I called to cancel my service a few months ago (genuinely cancel - not just hitting them up for credits). I am not under contract, and the amount of stuff they offered me to stay is almost too ridiculous to mention. So ridiculous that I would have been a fool to cancel. Had I been under contract - and subject to an ETF - there would have been much less motivation on their part to offer what they did.
This has always perplexed me.lparsons21 said:I doubt that will ever change! It can be so irritating when you call and get nada or some minimal offering when you just know others are getting much more.
Yep, making a call while mad and getting irate generally gets you nothing except more frustrated!Inkosaurus said:This has always perplexed me.
Not every customer is the same and not every circumstance is the same, to think "Customer a" is entitled to what "customer b" got is ridiculous.
The only places you can find a deal that every customer can have is in retail , aka jcpenny or a kmart
Though i will admit mood of the CSR and more so mood of there boss does weigh in alot. Calling in and being livid from the get go will get you no where with a CSR or supervisor.