DBSTalk Forum banner
Status
Not open for further replies.
1 - 2 of 2 Posts

·
AllStar
Joined
·
75 Posts
I've had nothing but trouble from my first install to the subsequent service calls and upgrade installations.

5 different techs and only one has been semi competent. D* really needs to improve the quality of their installers. If that means they stop with the outsourcing and create an internal service division, then that is what they have to do.

Think about it, if the installs were done properly the first time, their service levels would increase exponentially. CSR's would have to take less calls so D* wouldn't need as many and they could only keep the pick of the litter. Techs would be more readily available for new installs and upgrades because they wouldn't have to waste as much time fixing poor installations. The turnover would be lower for both Techs and CSR's because they would be dealing with a more agreeable customer base...
 
1 - 2 of 2 Posts
Status
Not open for further replies.
Top