All you can do is call.
You will have to get DirecTV to let you out of your 2 year contract.
You will have to get DirecTV to let you out of your 2 year contract.
I want out! Can I?
I got my HR20 at Costco so I know I can get the refund from them. I've had my DTV service and HR20 since October, nothing but problems, missed recordings, sound issues, and red button resets. I want to cancel and go back to cable. Any idea if this will be a problem??
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you might have to get Directv to let you out of your contract, but I would think Costco would take back your box, they take back just about anything in my experience.
Although I think they have majorly revamped return policies and they may have gone into effect the first of this year. Apparently they realized it was not good business to let people buy multiple thousand dollar tvs and then return them for a full refund 5 or 6 years down the road.sgrimess said:you might have to get Directv to let you out of your contract, but I would think Costco would take back your box, they take back just about anything in my experience.
Shouldn't your original thread question be asked of DirecTV and not anyone here?
They own the agreement.
They own the agreement.
I don't think Costco will accept a return on the HR20. I got mine for Christmas and I returned it to Costco (after Directv offered me the HR20 for free) and they kept asking if it was activated. Luckily I never opened the box, but like 4 people at the Costco Return desk asked the same thing. I asked them about that and they said they wouldn't accept the return if it was activated.
Costco has DRASTICALLY changed their return policy over the last year.
Your contract is based upon D* providing a service, and you paying for it. They are not providing the service, therefore...
It would be like buying an extended service policy for your car. If the dealer refuses to fix your car, you should be able to cancel your contract. (I recently had this argument with Sprint, and they were going to let me out of my agreement, but then they managed to mostly fix the problem.)
It would be like buying an extended service policy for your car. If the dealer refuses to fix your car, you should be able to cancel your contract. (I recently had this argument with Sprint, and they were going to let me out of my agreement, but then they managed to mostly fix the problem.)
Call and find out. I have to believe with a little effort that you can accomplish this. As an internal support person for a small company, I will say, though that a CSR is going to appreciate a well thought out, well spoken conversation much more than a rant. Be nice and explain your position and you stand a better chance. Give them some time (a month?) to fix the problem and I'd bet your odds go up dramatically.
Do you have a link with that? I just looked at their website and they still indicated that they have a 100% satisfaction guaranteed policy. The only exception was 6 months on computers.Earl Bonovich said:Costco has DRASTICALLY changed their return policy over the last year.
I agree that simply returning to upgrade is wrong but if the TV genuinely breaks within the first few years I think it's morally ok to return to Costco.
I agree.brott said:...a CSR is going to appreciate a well thought out, well spoken conversation much more than a rant. Be nice and explain your position and you stand a better chance. Give them some time (a month?) to fix the problem and I'd bet your odds go up dramatically.
- Wait long enough before calling to make it clear you aren't being unreasonable.
- Be calm, cooperative, and patient.
- Be firm and focused - the question is not "will you let me out?" but "since you're letting me out, what's the process and how do we get started? What do you need from me to move this forward?".
Amen brotherhdtvfan0001 said:Shouldn't your original thread question be asked of DirecTV and not anyone here?
They own the agreement.
We are here to help our brethren in good times and bad.hdtvfan0001 said:Shouldn't your original thread question be asked of DirecTV and not anyone here?
They own the agreement.
I wonder how long ittook them to figure that one out?marksman said:Although I think they have majorly revamped return policies and they may have gone into effect the first of this year. Apparently they realized it was not good business to let people buy multiple thousand dollar tvs and then return them for a full refund 5 or 6 years down the road.
Thanks for the support!tibber said:We are here to help our brethren in good times and bad.
I ask this here to see if anyone had any experience with doing this, maybe get a tip, or possibly get a direct number much like those folks that go straight to retention.
I have already planted the seed about a month ago with D* and they sent me to a customer retention rep that placated my concerns with free service, yet sitting down to watch a recorded show and having to do a red button because the show has no sound is getting VERY tiresome. You can give me all the free crappy stuff you want, but in the end isn't it still crap?
Even though you paid money for it at costco I'm pretty sure DIRECTV owns the box and you can't just return it to costco.
You're paying a monthly lease fee for the box.
If you bought the box without having to pay the monthly lease fee it would cost you $800-$1000.
If you called to cancel service all together and switched over to cable tv DIRECTV would tell you that you must return the HR20 to them.
You're paying a monthly lease fee for the box.
If you bought the box without having to pay the monthly lease fee it would cost you $800-$1000.
If you called to cancel service all together and switched over to cable tv DIRECTV would tell you that you must return the HR20 to them.
Id D* does not provide the service that they stated they would provide then i would think by all means anyone should be able to get out of it. However I would think that everyone should at least give them a chance to relplace a faulty box.
Good Luck in whatever you decide to do.
Good Luck in whatever you decide to do.
You are exactly right. The two year commitment means absolutely nothing if D* doesn't provide the consideration required for a legally binding contract. One would probably be required to allow them to remedy the situation a time or two, but without doubt, in the end, they would have to let you go at no cost to you whatsoever.
Consumers have rights. Contract law is quite specific (any first year law student would be able to explain it).
No one is "on the hook" as is so frequently stated throughout this forum. One would think these people got their education from P. T. Barnum. Just because D* says you have a 2 year committment, doesn't make it so. You only have that committment if D* delivers on their part of the contract. Once they don't (and have been given an opportunity to rememdy the situation and don't), THERE IS NO LONGER A CONTRACT.
So, please, drop the red-herring of a 2 year committment....if your box is junk and they can't remedy it, there is no such thing. Don't be played for a sucker.
Consumers have rights. Contract law is quite specific (any first year law student would be able to explain it).
No one is "on the hook" as is so frequently stated throughout this forum. One would think these people got their education from P. T. Barnum. Just because D* says you have a 2 year committment, doesn't make it so. You only have that committment if D* delivers on their part of the contract. Once they don't (and have been given an opportunity to rememdy the situation and don't), THERE IS NO LONGER A CONTRACT.
So, please, drop the red-herring of a 2 year committment....if your box is junk and they can't remedy it, there is no such thing. Don't be played for a sucker.
I sure hope no one hires a lawyer to battle with DIRECTV not holding up their end of the commitment because a few shows didn't get recorded.
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