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· Legend
Joined
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107 Posts
Discussion Starter · #1 ·
Good afternoon.

I'm afraid I am going to have to cancel my DTV account soon because of my moving/employer situation. Where I am moving to will not have a clear viewing area of the sky. It stinks. I really love my HR34 and the programming.

After contacting the local cable company, they have offered to buy out my DTV contract, which is nice. DTV customer service told me it would be $400, and the cable guy told me that he could only cover $300. That is still better than paying for something I'm not using. The only problem is, the cable company will need my last DTV bill showing the ETF. I am signed up for paperless and auto pay and I cannot figure out how to bring back my paper bill that will show my ETF.

So, my questions are:
1) how do I bring back paper bills? I cannot seem to find it on the website anywhere. If I can get that last bill in the normal mail, everything will be fine... but...
2) If I cannot get paper bills, can I still access my directv.com account once I make the disconnect call? If I can still access my account, I will still have access to print the statement off of directv.com and everything will be fine..

I really hope this makes since. Thanks guys. :)
 

· Legend
Joined
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107 Posts
Discussion Starter · #3 ·
Thanks for the info.

The only problem is the most current bill will NOT have the ETF the cable company needs to see. If they end up sending me a final paper bill, then there will not be a problem.
 

· Registered
Joined
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3,752 Posts
carl6 said:
If you cancel/terminate whatever form of autopay you have, it will force them to paper bill you. Don't know if you can even do that though.
Watch out if you have auto pay too, because they will just grab the entire amount from your checking account/credit card, probably not long after you cancel. See if you can get an exact date on when they're going to charge it, just to make sure the money is actually there. Also, keep a copy of your tracking numbers for returned receivers. It wouldn't be the first time they have a receiver sitting in their warehouse and charge you for it anyway (And with auto pay, that's JUST what they'll do).
 

· DaBears
Joined
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5,992 Posts
kevinturcotte said:
Watch out if you have auto pay too, because they will just grab the entire amount from your checking account/credit card, probably not long after you cancel. See if you can get an exact date on when they're going to charge it, just to make sure the money is actually there. Also, keep a copy of your tracking numbers for returned receivers. It wouldn't be the first time they have a receiver sitting in their warehouse and charge you for it anyway (And with auto pay, that's JUST what they'll do).
They'll provide him the date based on the day the service is disconnected. After an account is disconnected it's always on auto pay regardless of any settings prior to disconnections.
 

· Godfather
Joined
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483 Posts
first off, if you haven't canceled yet...

call *D tell them you are moving, give them the new address...

a Tech will come out to install you, If he can't find a location that has LOS to the birds, your account will be cancelled w/out penalty.

~N
 

· Registered
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255 Posts
snappjay said:
Good afternoon.

I'm afraid I am going to have to cancel my DTV account soon because of my moving/employer situation. Where I am moving to will not have a clear viewing area of the sky. It stinks. I really love my HR34 and the programming.
I don't know DirecTV's policy, but I'm certain that I recall posters previously stating that if you move to a location that has no LOS, that DirecTV will allow you to cancel without having to pay an ETF. I'd look into this first.

*EDIT: netraa: you posted faster than I type... thanks for corroborating.
 

· Legend
Joined
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107 Posts
Discussion Starter · #13 ·
Michael Hilley said:
I don't know DirecTV's policy, but I'm certain that I recall posters previously stating that if you move to a location that has no LOS, that DirecTV will allow you to cancel without having to pay an ETF. I'd look into this first.

*EDIT: netraa: you posted faster than I type... thanks for corroborating.
This is great news! Thanks for the info, guys.
Once I move, I will call DTV and tell them to come out and look at my situation

(moving to a bottom floor apartment, only allowed to install dish on the balcony, and the balcony is facing yet another apartment building! yeesh)
 

· Mentor
Joined
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45 Posts
To answer your question about the directv.com login. Yes you will still be able to log on to the web and see all of your account including past billing.

snappjay said:
Good afternoon.

I'm afraid I am going to have to cancel my DTV account soon because of my moving/employer situation. Where I am moving to will not have a clear viewing area of the sky. It stinks. I really love my HR34 and the programming.

After contacting the local cable company, they have offered to buy out my DTV contract, which is nice. DTV customer service told me it would be $400, and the cable guy told me that he could only cover $300. That is still better than paying for something I'm not using. The only problem is, the cable company will need my last DTV bill showing the ETF. I am signed up for paperless and auto pay and I cannot figure out how to bring back my paper bill that will show my ETF.

So, my questions are:
1) how do I bring back paper bills? I cannot seem to find it on the website anywhere. If I can get that last bill in the normal mail, everything will be fine... but...
2) If I cannot get paper bills, can I still access my directv.com account once I make the disconnect call? If I can still access my account, I will still have access to print the statement off of directv.com and everything will be fine..

I really hope this makes since. Thanks guys. :)
 

· Legend
Joined
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107 Posts
Discussion Starter · #15 ·
bigmike200587 said:
To answer your question about the directv.com login. Yes you will still be able to log on to the web and see all of your account including past billing.
Thanks for the info!

East KY represent! Prestonsburg roots.
 

· DaBears
Joined
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5,992 Posts
bigmike200587 said:
To answer your question about the directv.com login. Yes you will still be able to log on to the web and see all of your account including past billing.
This isn't correct once the disconnect request is completed the website will no longer allow access until there is an active account associated with the login.
 
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