[newsposter]

if you suspend your account and then cancel, they told me they MUST activate your account and it takes one day for them to cancel so YOU have the privilege for paying that one day unless, like me, you review your bill and call in to complain.

how many people are gonna do that? or even notice. sure left a bitter taste in my mouth about the company and this week they already had a 'we want you back' offer. :sure: when i asked the CSR her feelings on the matter and how crazy that sounds, she had no answer of course. i do pity those folks and the crappy system they have there.

can a computer programmer tell me the reason a program cannot be written to disconnect directly from suspended accounts without charging a customer for the privilege? i admit, i dont know how to do that or know how many months of testing it would take to implement such a major change. or maybe the dont wanna change it so they can take the pennies from everyones piggy banks

to further insult me, she stated my normal statement credit from months ago would be processed in 3 weeks but it's an additional 4 weeks for that to get that additional few bucks back on my card. funny how when i walk into walmart on even a weekend i can get a credit back on my card in 3 days, not 7 weeks :nono2:

i truly dont miss dtv, been enjoying my Premiere OTA for months now, and with this, miss them even less. they tried screwing with the public at large by reinstating the free 10 dollar HD charge after a year (how many folks to this day dont realize they are missing the credit), they systematically nickel and dime people by charging them to disconnect, and it shows you they either are clueless about their accounting system or they know what's going on and dont care to correct it, which is worse?

 

[sigma1914]

Feel better?

 

[PCampbell]

If I buy 1gallon of gas I don't get my 0.01 cent back do I!

 

[paulman182]

How much is it for one day? Enough to get upset about?

 

[pfp]

No matter what the cost - is it "right"?

 

[TAK3210]

Cancelling ought to cost $0.00, imo.

 

[bidger]

if you suspend your account and then cancel, they told me they MUST activate your account and it takes one day for them to cancel so YOU have the privilege for paying that one day unless, like me, you review your bill and call in to complain.

That's why when I suspend my account I call in before mid-day to do so the last day of the billing cycle so I have a pending credit when I resume. And is it really so hard to grasp that your account has to be active, not suspended, in order to cancel?

i truly dont miss dtv, been enjoying my Premiere OTA for months now...

Seems as though it hasn't been entirely issue-free based on this thread you started @ TCF: premiere OTA cuts off shows my directivo didnt

Cancelling ought to cost $0.00, imo.

As long as you're out of commitment and know how to do it, sure.

 

[TAK3210]

That's why when I suspend my account I call in before mid-day to do so the last day of the billing cycle so I have a pending credit when I resume. And is it really so hard to grasp that your account has to be active, not suspended, in order to cancel?

Seems as though it hasn't been entirely issue-free based on this thread you started @ TCF: premiere OTA cuts off shows my directivo didnt

As long as you're out of commitment and know how to do it, sure.

I think the "knowing how to do it" part should end at knowing how to use the phone.

 

[Xsabresx]

if you suspend your account and then cancel, they told me they MUST activate your account and it takes one day for them to cancel so YOU have the privilege for paying that one day unless, like me, you review your bill and call in to complain.

how many people are gonna do that? or even notice. sure left a bitter taste in my mouth about the company and this week they already had a 'we want you back' offer. :sure: when i asked the CSR her feelings on the matter and how crazy that sounds, she had no answer of course. i do pity those folks and the crappy system they have there.

can a computer programmer tell me the reason a program cannot be written to disconnect directly from suspended accounts without charging a customer for the privilege? i admit, i dont know how to do that or know how many months of testing it would take to implement such a major change. or maybe the dont wanna change it so they can take the pennies from everyones piggy banks

to further insult me, she stated my normal statement credit from months ago would be processed in 3 weeks but it's an additional 4 weeks for that to get that additional few bucks back on my card. funny how when i walk into walmart on even a weekend i can get a credit back on my card in 3 days, not 7 weeks :nono2:

i truly dont miss dtv, been enjoying my Premiere OTA for months now, and with this, miss them even less. they tried screwing with the public at large by reinstating the free 10 dollar HD charge after a year (how many folks to this day dont realize they are missing the credit), they systematically nickel and dime people by charging them to disconnect, and it shows you they either are clueless about their accounting system or they know what's going on and dont care to correct it, which is worse?

First rule of any company that bills you for a service is to pay attention to your bill. If someone is getting getting nickel and dimed to death or missing a credit and they dont know about it, that is their fault.

 

[RACJ2]

That's why when I suspend my account I call in before mid-day to do so the last day of the billing cycle so I have a pending credit when I resume. And is it really so hard to grasp that your account has to be active, not suspended, in order to cancel?...

I learned that lesson last year. Once the NHL CI season was over, I suspended my account until the NFL preseason. It was only a week into the new month when I suspended, so I carried a credit balance until I resumed service.

And on the OP's issue, I have to agree that you should be able to cancel from w/o resuming. It doesn't cost that much for a day, but why should you have to pay anything. If they have to resume to cancel, they should give you a free day.

 

[newsposter]

First rule of any company that bills you for a service is to pay attention to your bill. If someone is getting getting nickel and dimed to death or missing a credit and they dont know about it, that is their fault.

boy you got that right..i just feel bad for all the shmucks that have only ever canceled once in their entire life and dont look at their final bill as closely as me...they lost out on a few bucks that directv doesnt care about returning. now for those that have canceled more than once, they already know what to watch out for.

 

[newsposter]

That's why when I suspend my account I call in before mid-day to do so the last day of the billing cycle so I have a pending credit when I resume. And is it really so hard to grasp that your account has to be active, not suspended, in order to cancel?

Seems as though it hasn't been entirely issue-free based on this thread you started @ TCF: premiere OTA cuts off shows my directivo didnt

.

read the OP, i never resumed. and yes it's nuts that you need to activate and PAY for the honor of canceling. i'm 100% positive thats a silly thing! we should not have to pay for directvs lack of computer ability. also they could put in an auto credit for the one day that they 'mandate' you activate you account. but they dont do that obviously.

and to all those that think a few bucks isnt worth a phone call, are you willing to write me that check to prove your point?

and while i'm honored you are part of my fan club, you should read this post again, i said i'm enjoying it, not that i have a 100% trouble free experience. so you are doing apples to oranges and bringing up material not relative to the discussion at hand.

oh, you can also catch my pytivo thread over there if you missed it, it's quite the read and gives valuable hints for other newbies

 

[RACJ2]

... and to all those that think a few bucks isnt worth a phone call, are you willing to write me that check to prove your point?...

My theory is, if I saw that money laying on the ground, would I stop and pick it up? If so, its worth a call.

 

[Blankman2k5]

if you suspend your account and then cancel, they told me they MUST activate your account and it takes one day for them to cancel so YOU have the privilege for paying that one day unless, like me, you review your bill and call in to complain.

how many people are gonna do that? or even notice. sure left a bitter taste in my mouth about the company and this week they already had a 'we want you back' offer. :sure: when i asked the CSR her feelings on the matter and how crazy that sounds, she had no answer of course. i do pity those folks and the crappy system they have there.

can a computer programmer tell me the reason a program cannot be written to disconnect directly from suspended accounts without charging a customer for the privilege? i admit, i dont know how to do that or know how many months of testing it would take to implement such a major change. or maybe the dont wanna change it so they can take the pennies from everyones piggy banks

to further insult me, she stated my normal statement credit from months ago would be processed in 3 weeks but it's an additional 4 weeks for that to get that additional few bucks back on my card. funny how when i walk into walmart on even a weekend i can get a credit back on my card in 3 days, not 7 weeks :nono2:

i truly dont miss dtv, been enjoying my Premiere OTA for months now, and with this, miss them even less. they tried screwing with the public at large by reinstating the free 10 dollar HD charge after a year (how many folks to this day dont realize they are missing the credit), they systematically nickel and dime people by charging them to disconnect, and it shows you they either are clueless about their accounting system or they know what's going on and dont care to correct it, which is worse?

In order for an account to be disconnected it has to be in an Active status first. For any customer, when you cancel the service it cuts off at midnight the night you request the cancellation to take effect. So in that case you will pay for the last day of the active service.

 

[josetann]

In order for an account to be disconnected it has to be in an Active status first. For any customer, when you cancel the service it cuts off at midnight the night you request the cancellation to take effect. So in that case you will pay for the last day of the active service.

We get this is HOW it works. We just don't get the WHY. Seems to be a small oversight when your computer system won't let you cancel an account that's currently suspended. Isn't that why a lot of (note, I didn't say most or all) people suspend their account, so they can make up their minds whether to keep service? Why force service to be re-activated just to cancel? Maybe they're leaving DirecTV because of some issues...and maybe this will be the last straw, the thing that convinces them to NEVER come back. Don't see how it can be beneficial, it's not like the CSR is going to tell you it has to be in an active status to be canceled and you say "Well shoot, might as well just leave it on then!"