Joined
·
1,079 Posts
The Advanced Support rep I was speaking to at DirecTV asked to make sure to tell anyone on the forum to make sure that they do call D* and tell them about their problems with the HR20.
My frustration with the HR20 exceeded my painful history of calling D* CSRs. I decided that needed to suck it up and log my issues with them so I could create a documented history with them so I had a case if I decided I wanted to drop D* and return the HR20.
I called the main number, talked to a CSR, explained the issues quickly then asked to be transferred to advanced support. I covered this issues I have had under 0xef he confirmed that these are all known issues. After he logged my issues, he informed me that they are required on all HR20 calls to make sure they get documented and sent to the development group.
FYI Both Advanced and Retention both made statements about having a lot of problems with the software in the HR20
My frustration with the HR20 exceeded my painful history of calling D* CSRs. I decided that needed to suck it up and log my issues with them so I could create a documented history with them so I had a case if I decided I wanted to drop D* and return the HR20.
I called the main number, talked to a CSR, explained the issues quickly then asked to be transferred to advanced support. I covered this issues I have had under 0xef he confirmed that these are all known issues. After he logged my issues, he informed me that they are required on all HR20 calls to make sure they get documented and sent to the development group.
FYI Both Advanced and Retention both made statements about having a lot of problems with the software in the HR20