Well, the battle goes on with them...
They are trying to bill me a $15.38 "activation fee" for the radio that was defective. I sent them an email a month ago to cancel the charge. I got another bill today for the same amount threatening to interrupt my programming. I sent them back the following email....
Below find my email to you from last month. Today I received another billing from you, this one threatening to shut off my service, that still has the $15.38 charge on it. Once again, cancel this charge as it is not valid. If I DO get cut off I WILL NOT return and will consider myself no longer obligated to fulfill the 3 months paid service that I agreed to. I have no problem returning to Sirius as I really miss the "Underground Garage" and have found nothing that you carry that compares. I do NOT talk to computers and pressing "0" did not get me to a human. If you want to discuss this, and you are a real human, feel free to call me at ***-***-****. A real human (me) will answer.
Richard King, former Sirius customer, now XM customer wondering why I ever bought shares of XM stock.
----- Original Message -----
From: <
[email protected]>
To: <**********@comcast.net>
Sent: Sunday, November 26, 2006 7:28 AM
Subject: RE: Billing [******************]
> Dear Richard,
> Thank you for contacting XM Satellite Radio. We apologize for the inconvenience you faced with the automated system, please bear in mind that you can always dial zero to speak immediately to a live person. Upon reviewing your account we've seen that radio id ' ********** ' is active on a 3 month free trial and radio id ' ******** ' was activated before and this is what you are being $15.38 for.
I should not be getting charged $15.38 for ANYTHING. Cancel the charge. The first radio was under the same promotion.
>
>
> >
>
> On November 25, 2006 at 5:39 PM, ********@comcast.net wrote:
>
>>First Name: Richard
>>Last Name: King
>>Email Address: **********@comcast.net
>>Message Body: I am not going to "talk" to your computer no matter what you name it. If this is a problem I will take my business elsewhere.
>>
>>Re: Account # *-**********
>>I received 3 bills in the mail today. None are correct.
>>
>>Statement Date: 11/18/2006
>>I received a bill for $15.38 for an unidentified radio.
>>Also Statement Date: 11/18/2006
>>For radio *********** I received a bill for $15.38.
>>Statement Date: 11/19/2006
>>For radio ---------------- I received a bill for $15.38.
>>
>>The first radio above was defective and replaced by the second radio. I cancelled the account after three of your people couldn't get the second radio to take an activation hit. I spent about 4 hours trying to get it activated with no luck, so I said to just cancel the account and I would go back to Sirius. Eventually someone there contacted me by telephone and they were able to activate the radio. It appears that the replacement had been on another account and had not been removed from that account, and so, wouldn't activate on a second account.
>>
>>It appears that the charges are "Connection Fees". I was under a promotion which included no connection fees. Promotion code for 3 months free is: ------------. Promotion code for free activation is: **********.
>>
>>Please make the necessary changes to my billing (cancel the billings). If this is going to be a problem YOU call ME at ***-***-**** anytime between 8:00AM to 11:00PM EST. If I don't hear from anyone I will assume this has been fixed.
>>
>>XM Subscriber: yes
>>Account Number: *-**********
>>
>
>
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