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Discussion Starter · #22 ·
I have not heard a peep back from XM at this point. I may cut them off before my 6 months is up.

neither sounds better or worse then the other.
Then I obviously have a defective XM unit beacause there is a night/day difference between my current XM and my former Sirius. XM is actually painful to listen to if you enjoy quality. :barf:
 

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Discussion Starter · #23 ·
Here's the deal with my unit. I have no clarity in the highs. I have muddy bass. I have zero channel separation. In listening to it on my HT system if I have it in any surround mode 90% comes out the center channel, just as it does with all mono sources. Frequency wise it sounds like AM (if that good) with no static. Going to 76 (Blind Faith - "Can't Find My Way Home" is playing, a song that I am VERY familiar with) I have a distinct left channel, a center channel and barely any right channel. All channels are distorted. All channels are unlistenable for music, both in the car and at home. If I were one to use four letter words, this would be the appropriate place to insert such. Cousin B. B. just came on and he is also distorted.
 

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I have Fine Tuning on right now and heard just what you did, Cross My Heart by BB. Cat Stevens is on now. Both sound excellent to me. Better then anything else on satellite radio. Watercolors and Here Music are also pretty good. I've also noticed most of the action on most stations is out of the center channel, but it really doesn't bother me.

Just switched over to smooth jazz. Comparing Channel 71 on XM, Watercolors to channel 71 on Sirius, Jazz Cafe, XM is more bass responsive and there's more action out of the rear channels. I notice almost zero digital compression artifacts on either.
 

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Discussion Starter · #25 ·
I've also noticed most of the action on most stations is out of the center channel
That would be a deal killer for me if that is there standard. If I wanted mono I would get in the way back machine and tune it for 1960. :D Do you have a strong right (or left) signal on 71? 71 right now is so distorted it is painful to listen to.

I still haven't heard anything back from XM's "Customer Care" people.
 

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It seems like it, but honestly I can’t tell. If one channel is more clearer and powerful then the other it’s not by much. I’ve listened carefully to both channels 71s (still find it odd both services have their smooth jazz stations on the same number). My home theater receiver is over 5 years old now so it’s not the latest and greatest. Sound modes include Stereo, 3 Stereo and Surround/Pro Logic, same result with all three.

There’s a soft R&B tune on Sirius 71 right now, most of the audio is out of the center, for actual contemporary jazz the audio is out of all three front channels, but doesn’t sound as rich as XM 71. My mother just walked in and I wanted to do an A/B comparison between XM and Sirius, accidentally wound up hit the wrong button on the remote and selected my cable box instead of the SkyFi 2. According to the not so well trained ear of my mother, Contemporary Jazz on cable gets the win (and I agree) :)
 

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Discussion Starter · #28 ·
If one channel is more clearer and powerful then the other it's not by much.
You would notice it, it's a night and day difference in levels with mine.
According to the not so well trained ear of my mother, Contemporary Jazz on cable gets the win
Actually, female types generally have better better hearing than male types, so I would take her word for it. :lol:
 

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Richard King said:
Actually, female types generally have better better hearing than male types, so I would take her word for it. :lol:
Great now I have to add DBSTalk to the lists of sites blocked from the IP of the computer she uses. I don't want her to read that think she's actually right about something :D

I wanted to post this yesterday, but both computers were being reformatted so and I didn't feeling like tapping out another post on my Pocket PC. :)

Last night I did the same comparison between XM and Sirius but on the Christian Contemporary stations. Channel 32, The Message on XM and channel 66 Spirit on Sirius. The results were quite the opposite. In every situation, Sirius 66 had a more rich sound and audio coming out the front three channels, the center was more powerful, left and right were slightly less but about equal. The rears were active as well, but each maybe had 5% of the sound. As opposed to The Message, which came mostly out of the center channel, some audio out of the L and R, but not much matrixing going on in the rears at all.
 

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Discussion Starter · #30 ·
I just dropped my unit off at the post office. It will be to Delphi in 3 days. I hope they rush it back to me. XM FINALLY answered my email this morning, after I had made arrangements to send it in. They told me to try another FM frequency :lol: or to boost the level.
 

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Gotta love the helpfulness of tech support :)
 

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Discussion Starter · #32 ·
Well, I got my replacement today. :D However, I haven't gotten it to work yet. I have it plugged into the home kit and all 3 bars are lit. I am listening to ch. 1 with no problem. I get all the barkers, meaning all is well with the radio. The first young lady I spoke to had a hard time with the ID number, which has 2 "J"s in it. She kept reading it back phonetically and saying George for the J letter. I finally realized she was not saying George, but, being in the Phillipines, Jorges. Once we got that straightened out she sent the signal and nothing happened for over an hour. I just called back again. Still waiting.

By the way, I REFUSE to speak to a computer named Caitlyn, or any other name for that matter.
 

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Discussion Starter · #33 ·
After much effort it works. Audio is 100% better. "Good" left/right channel separation, although not as good as on the original music that I am familiar with. Frequency response is MUCH improved. I actually have some highs and lows.
 

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Discussion Starter · #34 ·
Well, the battle goes on with them...
They are trying to bill me a $15.38 "activation fee" for the radio that was defective. I sent them an email a month ago to cancel the charge. I got another bill today for the same amount threatening to interrupt my programming. I sent them back the following email....

Below find my email to you from last month. Today I received another billing from you, this one threatening to shut off my service, that still has the $15.38 charge on it. Once again, cancel this charge as it is not valid. If I DO get cut off I WILL NOT return and will consider myself no longer obligated to fulfill the 3 months paid service that I agreed to. I have no problem returning to Sirius as I really miss the "Underground Garage" and have found nothing that you carry that compares. I do NOT talk to computers and pressing "0" did not get me to a human. If you want to discuss this, and you are a real human, feel free to call me at ***-***-****. A real human (me) will answer.

Richard King, former Sirius customer, now XM customer wondering why I ever bought shares of XM stock.

----- Original Message -----
From: <[email protected]>
To: <**********@comcast.net>
Sent: Sunday, November 26, 2006 7:28 AM
Subject: RE: Billing [******************]

> Dear Richard,
> Thank you for contacting XM Satellite Radio. We apologize for the inconvenience you faced with the automated system, please bear in mind that you can always dial zero to speak immediately to a live person. Upon reviewing your account we've seen that radio id ' ********** ' is active on a 3 month free trial and radio id ' ******** ' was activated before and this is what you are being $15.38 for.

I should not be getting charged $15.38 for ANYTHING. Cancel the charge. The first radio was under the same promotion.

>
>
> >
>
> On November 25, 2006 at 5:39 PM, ********@comcast.net wrote:
>
>>First Name: Richard
>>Last Name: King
>>Email Address: **********@comcast.net
>>Message Body: I am not going to "talk" to your computer no matter what you name it. If this is a problem I will take my business elsewhere.
>>
>>Re: Account # *-**********
>>I received 3 bills in the mail today. None are correct.
>>
>>Statement Date: 11/18/2006
>>I received a bill for $15.38 for an unidentified radio.
>>Also Statement Date: 11/18/2006
>>For radio *********** I received a bill for $15.38.
>>Statement Date: 11/19/2006
>>For radio ---------------- I received a bill for $15.38.
>>
>>The first radio above was defective and replaced by the second radio. I cancelled the account after three of your people couldn't get the second radio to take an activation hit. I spent about 4 hours trying to get it activated with no luck, so I said to just cancel the account and I would go back to Sirius. Eventually someone there contacted me by telephone and they were able to activate the radio. It appears that the replacement had been on another account and had not been removed from that account, and so, wouldn't activate on a second account.
>>
>>It appears that the charges are "Connection Fees". I was under a promotion which included no connection fees. Promotion code for 3 months free is: ------------. Promotion code for free activation is: **********.
>>
>>Please make the necessary changes to my billing (cancel the billings). If this is going to be a problem YOU call ME at ***-***-**** anytime between 8:00AM to 11:00PM EST. If I don't hear from anyone I will assume this has been fixed.
>>
>>XM Subscriber: yes
>>Account Number: *-**********
>>
>
>

--------------------------------------------------------------------------------
 

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In the FWIW dept., XM has a special promotion for current DirecTV customers only. If one signs up by December 31, 2006, you can get the Roady for $19 + shipping, with only a 6-month subscription required. The Roady includes everything needed to install it in your car.

This promo was sent to DirecTV customers in early December. I got a new vehicle in November and thanks to this promo, I took the plunge and got XM. What made it great for me is that my vehicle has a cassette player. (How antiquated, huh?) I should be thankful that this auto has the cassette player, because listening to my XM through that is FAR superior to FM modulation. Truthfully, I am VERY satisfied with my XM sound quality. I canNOT tell the difference between my car's regular FM stereo and XM via that adapter.

Hey, for $19, this thing was a steal IMHO.

FYI, I received the exact same promotion from two other sources, one of which was from the Chicago White Sox to all their loyal fans (I'm a White Sox Pride Fan Club member, or something like that). They sent Emails to all their registered fans offering the EXACT deal, but for, get this: $99! An $80 difference. Yikes! I'm glad I clicked on the DirecTV Email link to XM.
 

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Discussion Starter · #36 ·
Well, the saga continues. They billed me again this month for the $15.38. More emails are flying back and forth as this goes on. I copied my latest email to [email protected], hoping that maybe his office will be as responsive as Charlie's office is when they mess up. I'm not holding my breath though.
Hey, for $19, this thing was a steal IMHO.
That's a fine deal if your first radio works properly.
 

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Isn't your three month free service up, so wouldn't you be billed regular rate for it starting now and if satellite radio is taxed and at a high rate in Fla, wouldn't $15 and change be about right?
 

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Discussion Starter · #38 ·
Nope, the bill listed it as a past balance. The first bill had it as an early cancel fee of $20.00 with a $6 something credit plus tax making the $15.38.
 

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I had a similar situation. I jumped for the free radio deal for existing customers last month. All I had to do is to pay, in advance, the $6.99 monthly charge for an extra radio, plus shipping. My credit card was debited the correct amount and the radio arrived. I put it in my wife's car and all was well. I was looking at my credit card balances with my online banking and noticed a charge to XMRadio for $70. Hmmm..., I said. I wonder what that is for. I went into my XM account online and the billing was there, but it wasn't accessible at that time. A week later I went back in and it showed an early cancellation fee. I got on the phone and, with a large amount of frustration, I talked with a CSR about this charge. She said it was because I cancelled a radio. I told her that I obviously didn't cancel a radio because I showed all 3 as working on their computer. She put me on hold to talk to her supervisor. She came back and said that the $70 charge would be canceled. I've been watching my credit account and haven't seen that charge reversed. So, I go into my XM account again and now I see that I have a negative balance for $70 on my account. At this point, I'm gonna leave it at that because I have one of my radios, which I pay annually, coming up due. What a way to run an airline......
 

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Discussion Starter · #40 ·
:lol: I just got a call from Hugh Panero's office. They are going to credit my account for the $15.38 and get things in sync time wise. I'll believe it when I see the next bill. It looks, though, that [email protected] is the way to wake someone up there. Before I let the young lady hang up I asked if she was from Huge's office or from the CSR area. She said this had been forwarded to her from Huge's office. :D
 
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