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Legend
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Discussion Starter · #1 ·
Let me start by saying that I've been a loyal DirecTV customer for 4 years. The earlier DirecTivo units were great, and the picture quality was wonderful. However, the HR20 is driving me nuts. I'm afraid it's time for me to leave DirecTV.

I've had the HR20 for 3 months and I just can't take it anymore. I run into a bug with this unit at least once a day, and I'm not willing to wait for fixes any longer. It's the worst piece of consumer electronics that I have ever owned.

Back in October and November I had these bugs:

1) The receiver frequently locks up, and we have to reset it every few days.

2) It frequently won't play back recorded programs. It gets stuck at the beginning.

3) It doesn't work with Pay Per View. We ordered about $20 worth of PPV programs, and it records them. However, it can't play them.

4) Sometimes the video and audio get out of sync.

5) Sometimes the screen goes black, and we have to reset the unit.

6) Sometimes it gets stuck playing a program, and you have to fast forward a couple of minutes before you can watch again.

7) Sometimes it asks to delete a program while I'm in the middle of watching it, and nowhere near the end of the program.

8) Sometimes it gets into a mode where both channels are in use, and it displays a warning that says you can't switch channels. It won't let you exit this mode by pressing Exit or Guide, or any other button. A reset is required.

DirecTV fixed many of these bugs through software updates, so there was a glimmer of hope. However, many of the bugs remained and I contacted customer service. They suggested that I completely reformat the drive and start over. I did that, and then reprogrammed all of my Series Links. (Oh that was fun!) However, many of the bugs still remain. I won't list all of them here.

However, these are the bugs that I encountered within THE LAST 8 HOURS:

1) Changing channels takes a LONG time. (About 6 seconds.) I had to restart to fix this.

2) When I pause live TV and press play again, it won't start playback. I have to switch channels to fix it. This causes everything in the buffer to get thrown out. I had to restart to fix this.

3) There was a power failure today right while I was in the middle of recording a PPV program. It had recorded 4/5th of the program. The HR20 rebooted and the program was gone. The whole recording was deleted.

4) I was switching between PPV channels. It kept asking if I wanted to pay for the current show. This got annoying, so I switched to local channels (channel 2). Then each time I switched local channels it asked if I wanted to pay for the PPV program that I was on a while back. It got stuck in this mode for a long time. I almost had to reset.

5) It got stuck in a mode where it says two programs are recording and can't be tuned to the channel that I want. There is no way to get out of this mode. Pressing Exit, Guide, or any of the onscreen buttons won't help.

6) Tonight the DVR recorded a re-run of Mythbusters even though the series link is set to record first run episodes only.

7) I was watching the local news tonight on a local MPEG4 channel. The audio kept pausing, probably 9 or 10 times throughout the program.

In short, my HR20 fails it's most basic task: It does not reliably record and playback programs. If it can't do that, then I have to give it up. I'm sorry DirecTV, but it's time for me to leave.

:(

James
 

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James,

Sorry to see you so frustrated, I sure do understand. I've seen many of those problems at times too, so you know its not just you.

If you switch to Dish, hop over to those forums here at dbstalk.

May you have a very Happy New Year, no matter what you decide for a TV provider.
Tom
 

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Bummer you're having such troubles ...

jbrasure said:
However, these are the bugs that I encountered within THE LAST 8 HOURS:

1) Changing channels takes a LONG time. (About 6 seconds.) I had to restart to fix this.
Hmm. This sees to be the norm. I'm surprised that you were able to fix this.

jbrasure said:
2) When I pause live TV and press play again, it won't start playback. I have to switch channels to fix it. This causes everything in the buffer to get thrown out. I had to restart to fix this.
You were able to duplicate this problem? This sounds like a lockup, but if it happens every time you do it, then something odd is going on.

jbrasure said:
3) There was a power failure today right while I was in the middle of recording a PPV program. It had recorded 4/5th of the program. The HR20 rebooted and the program was gone. The whole recording was deleted.
This is a function of the software .. the software should handle this better. I seem to recall this working as expected .. 2 partials rather than a deleted.

jbrasure said:
4) I was switching between PPV channels. It kept asking if I wanted to pay for the current show. This got annoying, so I switched to local channels (channel 2). Then each time I switched local channels it asked if I wanted to pay for the PPV program that I was on a while back. It got stuck in this mode for a long time. I almost had to reset.
I'd call DirecTV for credits on this one. This sounds like a software bug that is easy enough to duplicate in a lab, but @ $4.99/PPV, none of us want to try and duplicate it.

jbrasure said:
5) It got stuck in a mode where it says two programs are recording and can't be tuned to the channel that I want. There is no way to get out of this mode. Pressing Exit, Guide, or any of the onscreen buttons won't help.
Hmm .. Someone else mentioned that they would like to be able to go to a particular program rather than stopping the 2 that are running. It seems that it doesn't work as expected in any event.

jbrasure said:
6) Tonight the DVR recorded a re-run of Mythbusters even though the series link is set to record first run episodes only.
This is not a DirecTV problem, but is a problem with the Tribune guide data. You're right to complain, but DirecTV can only do so much.

jbrasure said:
7) I was watching the local news tonight on a local MPEG4 channel. The audio kept pausing, probably 9 or 10 times throughout the program.
This is most likely a problem with the local broadcast channel.

jbrasure said:
In short, my HR20 fails it's most basic task: It does not reliably record and playback programs. If it can't do that, then I have to give it up. I'm sorry DirecTV, but it's time for me to leave.
OK.
 

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I'm wondering if a partial PPV is automatically deleted since its PPV? Or if the fact that it was deleted indicated that the recording was going to be bad anyway?

Tom
 

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I must say, after an initial break in period the first week or so (2 or 3 RBR's), I'm quite happy with my HR20. Of course, I'm new to HD so maybe I'm just hypnotized by the picture.

I'm not sure I'm a typical user, though. I rarely watch live TV, so could care less about "dual live buffers"; I don't archive a lot of stuff (haven't dropped below 40% available yet); my HR20 is connected by component, not HDMI; and I don't believe I can get HD OTA (though I need to check this out more).
 

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I am sorry that you feel this way. I must say however, that I agree with you 100%. Isn't sad when you set down and think about it, that all of us as AV freaks are willing to continue to put up with a unit that offers so much, yet delivers so little.

Everyday, either my wife or me have some problem with our HR20 and it is frustruating. The biggest pain in the rear is the high percentage of bad recordings. I had to record Sahara 3 times to finally get it to where we could watch and hear it. Unfortunately it wasn't perfect. We had video skips and audio drops off and on throughout the recording.:mad:

Keep the faith for a while longer is what I am saying to myself and hopefully the Direct TV folks will hire some of the Tivo techs to work on the recording aspects.

HDfreddy
 

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HDfreddy said:
I am sorry that you feel this way. I must say however, that I agree with you 100%. Isn't sad when you set down and think about it, that all of us as AV freaks are willing to continue to put up with a unit that offers so much, yet delivers so little.
If that were true, you'd be right. fact is, a minority of users have these problems, which is why there isn't a mass exodus.
 

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hdtvfan0001 said:
If that were true, you'd be right. fact is, a minority of users have these problems, which is why there isn't a mass exodus.
Can you quote your source and the percentage of customers that are not having problems versus the percentage that are having problems?
 

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Wolffpack said:
Can you quote your source and the percentage of customers that are not having problems versus the percentage that are having problems?
I cannot quote any source, but IMHO, pretty much everyone has had some problem with the HR20. I would, however, agree that for most folks the benefits outweigh the problems.
 

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brott said:
I cannot quote any source, but IMHO, pretty much everyone has had some problem with the HR20. I would, however, agree that for most folks the benefits outweigh the problems.
The benefits are what keep me working with the majority here to solve the problems. :)

Have a Happy New Year,
Tom
 

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Legend
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Wolffpack said:
Can you quote your source and the percentage of customers that are not having problems versus the percentage that are having problems?
Why do we keep having this constantly keep being asked? It would seem to be a simple question if reversed, what is your source and the percentage of customers that are having problems? Please remember, this forum is basically visited by people if they are having problems, not by satisfied customers, so any poll percentage given from this site is completely out of skew. I have had very minimal problems with my recievers, and to be honest, have actually had more problems with my tivo based systems. I am one of the many people on here that use a UPS for the HR20's, just like I do with the HR10's. It is very possible some of the problems people experience are due to "dirty" electrisity, and it could be very possible that alot of the problems he is experiencing are due to this.
His system appears to be pretty wacked or something else, since his list of problems are a laundry list of problems described on this board. If he has this many problems on a normal basis, I am suprised he even still has the reciever. I have never heard of anyone having 3 bad recording of the same show, unless there is something wrong with his setup.
 

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Might I suggest that anyone who tries to use the terms "most", "many", "lots", etc. have data to back up (and not be offended when someone asks for verification of said data)? Those who are trying to say "most" are "having problems" as well as those trying to say "most" are "not". Since we have limited, unscientific data, I contend we don't know. We only guess.

Until then I also suggest we celebrate what I think is the majority here at dbstalk--the people working to help others and help directv solve problems.
Thank you.

Have a very Happy New Year!
Tom
 

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Knon2000 said:
Why do we keep having this constantly keep being asked? It would seem to be a simple question if reversed, what is your source and the percentage of customers that are having problems? Please remember, this forum is basically visited by people if they are having problems, not by satisfied customers, so any poll percentage given from this site is completely out of skew. I have had very minimal problems with my recievers, and to be honest, have actually had more problems with my tivo based systems. I am one of the many people on here that use a UPS for the HR20's, just like I do with the HR10's. It is very possible some of the problems people experience are due to "dirty" electrisity, and it could be very possible that alot of the problems he is experiencing are due to this.
His system appears to be pretty wacked or something else, since his list of problems are a laundry list of problems described on this board. If he has this many problems on a normal basis, I am suprised he even still has the reciever. I have never heard of anyone having 3 bad recording of the same show, unless there is something wrong with his setup.
I'm not making any claims to the number of units with problems or without. I'm not making claims about percentages. Others make those claims and given the fact that I don't know, I don't have and have never seen these numbers published, I'd like to know the source of these figures from those that make these claims. As tibber states it's best if one avoids these labels of "most", "many", "lots" or actual percentages if one doesn't have the figures to backup those labels.
 

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Legend
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OK so I had a 2 day problem with getting the Pics and Music to work and it still doesn't work exactly like I would like but I trust it will get better.
Outside of that and some minor reception issues with one OTA channel. I have had no problems with the HR20.

I don't say this to poke at jbrasure's problems but just to say that there are boxes that work and happy customers out here.

Best of luck jbrasure.
 

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Legend
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I for one was happy with my HR20 until I got the upgrade to 0x10b. Now I'm having the same problems as everyone "1/2 of my recording are no good, Black screen, and 771" I have been with DTV for over 10 years and I think the biggest mistake DTV has done was to get away from Tivo and come out with this undone DVR software:( I do know they will sooner or later fix these bugs but how many customers will be gone?
Hell I will try to stay but my wife had it already!

I wish all of you a very Happy New Year !pride
 

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I would think that when he stated a "minority" of users have been having problems, that could be considered a false statement, since I am sure that as a practical matter, no one can have a purely problem free unit, without even a hiccup. I am sure, however, that the vast majority of users are probably satisfied with the unit, or at the bare minimum, willing to accept the problems that they have had, otherwise, such as was pointed out, there would probably be a mass exodus.
Can everyone honestly say they have NEVER had a missed recording, or a system freeze-up on the "GOLD STANDARD" Tivo? That is doubtful, unless you never, ever, recorded during a rain-storm, had a power outage, or had a program guide error, ect.... I am sure that those people may have been upset for a bit with the problem, but moved passed it, as I would think the customers with the HR20's probably would give the same pass to some of the minor problems that they have probably encountered. Now, I am not saying that having to do a RBR every week, or having partial recording, or whatnot is minor, but if it only happened a couple times for an average user, it would be considered minor, at least in my mind.
So, saying that, can any of the us on this board say that we have NEVER had issues with any of our systems? If they have been minor ones, would we say that that makes them dissatisfied with the service? Those that have had allot of minor issues or a few major ones would probably be dissatisfied, but those of us that have had a couple, may just view it as a nuisance, and not a reason to go on a rant, not that anyone actually has in this thread.
As far as proof that there is minority or a majority of users with major problems with their HR20's, if anyone wants to actually have it, would need to take the time to read thru the SEC filing when it comes out. There may be some clues in there, otherwise, there will be no proof to be had, at least for this forum.

Also, to let people on this board know, I am a HR20 lover, since I just got my 3rd, but I still have both of my HR10's chugging along.

BTW, for people that have these High Tech receivers, please use a UPS, since most tech gear does not like dirty electric current. Some surge suppressors do work really well, however, the added benefit of battery backup is well worth the money. I work nights, so ALL of my Prime time viewing is done via time shifting, and nothing is worse than coming home to a froze system, which I did several times with my HR10's
Hope everyone has a good New Year
 

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glennb said:
I'm not so sure getting a UPS will fix any of the software problems.
I wonder sometimes about the froze systems that people report. How many of them can be attributed to a voltage spike? I would think that at least a few of them can be. I have UPS's on all my HR-20's, and I can verify that I have NEVER had a frozen system.
So in my opinion, it possibly can fix problems, just not "software" problems. So, what can it hurt to use one? If anything, it would have prevented one of the problems the OP actually reported, when he said he had a power outage.
 
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