Wrong!! Should not be extra! He is a scammer
Install Question...
Recent new order... Install is 4 TVs with 2 HD DVRs. Installer arrives today, he states that the DVRs require 2 cables. He needs to charge me $ 55 per DVR as it is not a standard install. Is this correct? Thanks in advance.
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Is this "new" service or an "upgrade?" New service should include runs for up to 4rooms but, an addition or upgrade does not.Watt said:Recent new order... Install is 4 TVs with 2 HD DVRs. Installer arrives today, he states that the DVRs require 2 cables. He needs to charge me $ 55 per DVR as it is not a standard install. Is this correct? Thanks in advance.
A wall fish is a custom install. They will probably charge you extra if that is how they are running the extra cables.
2 lines per DVR through one outside wall is a standard install whenever the DVR is new to your account (and not a replacement) IT might be different if you got it at a store and asked to have it installed at the same time that you had a unit installed that was ordered from directv.Watt said:Recent new order... Install is 4 TVs with 2 HD DVRs. Installer arrives today, he states that the DVRs require 2 cables. He needs to charge me $ 55 per DVR as it is not a standard install. Is this correct? Thanks in advance.
As the others stated, he is required to run the second line to the DVR, BUT that generally means running it along the outside of the house and through an outside wall. If you want it wall fished, or run through the attic or crawl space, that is custom work, and the charge for that work is payable to the tech.
I recall being told that Dtv only provided 130' of cable for a standard install. More than that I would have had to pay for the cable. No mention was made about extra labor. Why would you pay $55 for each TV, if three are standard they should be free and you pay for one non-standard - no? That seems fair. As to a second cable for DVR. I had one cable already installed in the wall. The installer, being creative, ran the second tacked to the basement ceiling and then poked it up along side a hot water radiator pipe that came up a couple of feet from the TV., No drilling, no holes in outside walls, easily hidden, no extra fees, and it works great. Moral of the story, there are a lot on ways to do the install and not call it "non-standard" - sounds to me like your installer sees an easy pay raise. Did he ask for cash????IIP said:As the others stated, he is required to run the second line to the DVR, BUT that generally means running it along the outside of the house and through an outside wall. If you want it wall fished, or run through the attic or crawl space, that is custom work, and the charge for that work is payable to the tech.
If you need to run the line through the attic and then into the wall then it is legitimately chargeable. This is a wall fish. He should however give you a free option regardless of how hideous it might be. An outside wall penetration is always free.
I think the standard is 125 feet of cable per tuner (not total), but my installer certainly provided a lot more than that.CapeCodder said:I recall being told that Dtv only provided 130' of cable for a standard install. More than that I would have had to pay for the cable. No mention was made about extra labor. Why would you pay $55 for each TV, if three are standard they should be free and you pay for one non-standard - no? That seems fair. As to a second cable for DVR. I had one cable already installed in the wall. The installer, being creative, ran the second tacked to the basement ceiling and then poked it up along side a hot water radiator pipe that came up a couple of feet from the TV., No drilling, no holes in outside walls, easily hidden, no extra fees, and it works great. Moral of the story, there are a lot on ways to do the install and not call it "non-standard" - sounds to me like your installer sees an easy pay raise. Did he ask for cash????
Per install. 125' is exceeding DTV's recommended cable length from LNB to the tuner. Otherwise, there would be no reason throwing in a cable length. Also, considering 125' feet of cable cost well over $20, which is the upper end rate for an AO.paulman182 said:I think the standard is 125 feet of cable per tuner (not total), but my installer certainly provided a lot more than that.
Don't be so quick to call techs names now, you don't even know the whole story. :nono: Could have been custom labor. Wall fish each outlet, etc.mazter said:Wrong!! Should not be extra! He is a scammer
You have to do a little digging and this pdf is 2 years old but, it will give you some idea of the rate structure.Watt said:Recent new order... Install is 4 TVs with 2 HD DVRs. Installer arrives today, he states that the DVRs require 2 cables. He needs to charge me $ 55 per DVR as it is not a standard install. Is this correct? Thanks in advance.
http://www.dbsinstall.com/PDF/DirecTV/SPIG_0306.pdf
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