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mlobitz said:
I apologize, but I have to get this off my chest. These HR20 installs are a total joke. I have had the last THREE installation appts. missed by Ironwood Communications here in No. California. They have to be one of the most unprofessional companies I have EVER dealt with. First install they call with 5 minutes left in the window to cancel(mid Sept.), second install they just never showed or called(late Sept), third install they never showed or called(Today 10/20/06). I called their corp. office this last time and even they could not get ahold of their own local office. What does that tell you. I even called DTV about four days ago to verify that they had a unit for me and they said they did, "They're unloading it off the truck right now and it's in hand" Now I don't want to sound too bitter because I've been with these guys for over 10 years now and they have credited my account so many times that the CSRs have to make up sh*t to give me more credits and I'm not talking about $10 for 12 months. A lot more than that. It's pretty funny, but still frustrating at the same time. What is up with these guys? I can't wait to hear what they are going to say when they try to reschedule this thing. I mean, how can I believe that they are actually going to show and should I waste another(three in all so far) Saturday? I feel like they should send me all the hardware so I at least have that. Yes, I know they are supposed out of stock and are making more. Sounds like a Doritos commercials. "Don't worry, we'll make more...", but I called and they said they had one for ME, with my name on it. Is that a ball-faced lie or what?

O.K. rant over, unless I think of something else....:hurah:
Been there, done that, didn't even get a T-Shirt. Ironwood no showed the first time in Sept. The next 3 appointments they confirmed that they had the AT9 and HR20's to do the install and showed up without them. Finally got my HR20's installed, one month after my original movers connection appointment.

Then, the real fun began :) One of the units was defective. I am waiting on box number 4. The replacements have also been defective. Ironwood was supposed to bring out a new box Yesterday. They called and confirmed, then showed up with no HR20. Tech claimed that they have been out for days.

The combination of defective equipment, bad installer experience, misinformation from the CSR's and the software issues with the HR20 really should have me frustrated now, but, I find it amusing. It is just TV, I am thankful it is not life support equipment that I am counting on these people for.
 
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