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AllStar
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Discussion Starter · #1 ·
My dad is also about to switch to Directv, and I have some questions.

1) He should cancel Dish after or before Directv installation?

2) He will use the AAA deal, he doesn't speak english very well, and there is no option for spanish, like the DTV main number, is there any AAA spanish speaking csr. I could call for him, but he wants to do it himself.

3) Can he also request, if possible, a spanish speaking installer? I live far a way from him and most likely I will be out of town. He lives in Montgomery County, MD.

4) Will the installer give him installation locations options? if he doesn't like the options, can he cancel everything?

5) He will get the "spanish maximo package" in order to get all the promotions, but can he cancel after the 4 months? should he change his programming packages before the 4 months promotion expire?

Thanks
 

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Hall Of Fame
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Rebollos said:
My dad is also about to switch to Directv, and I have some questions.

1) He should cancel Dish after or before Directv installation?
It really doesn't matter. If you suspect he might have issues with the install, he might not want to cancel until after it's successful. Then again, if he cancels ahead of time and then he ends up not using D*, Dish may make him a really good retention offer so he may come out ahead if he goes back. Just make sure that either way, the D* installer does not mess with his Dish equipment, just in case.

2) He will use the AAA deal, he doesn't speak english very well, and there is no option for spanish, like the DTV main number, is there any AAA spanish speaking csr. I could call for him, but he wants to do it himself.

3) Can he also request, if possible, a spanish speaking installer? I live far a way from him and most likely I will be out of town. He lives in Montgomery County, MD.
I really don't know about that. I suppose he could ask when he calls.

4) Will the installer give him installation locations options? if he doesn't like the options, can he cancel everything?
As long as he cancels before the first piece of equipment is installed, then he can walk away. Generally speaking, once the install is completed, he will immediately be under a commitment with D*, most likely for 24 months. If he cancels, he loses any "up front lease fees" and he has to pay early termination fees equal to $20 times the number of months remaining on the commitment. I have heard that D* does have some sort of 48-hour cancellation policy, but I am not sure of that.

5) He will get the "spanish maximo package" in order to get all the promotions, but can he cancel after the 4 months? should he change his programming packages before the 4 months promotion expire?
Generally, when D* gives you a promotional price, whatever services are included in that continue and they just start charging you for the full, undiscounted price when the promotion expires. If he wants to keep the package, he does nothing. If he wants to drop some extra-cost options, then he'll want to call as soon as the promotional period ends. Other than things like the sports packages, they do pro-rate monthly fees, so if he cancels a day or two late, he won't pay for the whole extra month. If you mean that he might want to cancel his entire service, then again, he will lose any money spent for up-front lease fees plus he will owe the ETF's.
 

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Rebollos said:
1) He should cancel Dish after or before Directv installation?
I'd say after but there is a chance that the tech wants to use the E* mast to make the install easier. If you are not disconnecting yet make sure the tech knows this before starting the job.

Rebollos said:
2) He will use the AAA deal, he doesn't speak english very well, and there is no option for spanish, like the DTV main number, is there any AAA spanish speaking csr. I could call for him, but he wants to do it himself.
There is a spanish line, not sure if they do the AAA thing though.

Rebollos said:
3) Can he also request, if possible, a spanish speaking installer?
You can request all you want. But in the end the jobs get assigned by a computer. i don't speak any spanish and every day I got plenty of jobs requesting a spanish tech.
 
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