It really doesn't matter. If you suspect he might have issues with the install, he might not want to cancel until after it's successful. Then again, if he cancels ahead of time and then he ends up not using D*, Dish may make him a really good retention offer so he may come out ahead if he goes back. Just make sure that either way, the D* installer does not mess with his Dish equipment, just in case.Rebollos said:
I really don't know about that. I suppose he could ask when he calls.
As long as he cancels before the first piece of equipment is installed, then he can walk away. Generally speaking, once the install is completed, he will immediately be under a commitment with D*, most likely for 24 months. If he cancels, he loses any "up front lease fees" and he has to pay early termination fees equal to $20 times the number of months remaining on the commitment. I have heard that D* does have some sort of 48-hour cancellation policy, but I am not sure of that.
Generally, when D* gives you a promotional price, whatever services are included in that continue and they just start charging you for the full, undiscounted price when the promotion expires. If he wants to keep the package, he does nothing. If he wants to drop some extra-cost options, then he'll want to call as soon as the promotional period ends. Other than things like the sports packages, they do pro-rate monthly fees, so if he cancels a day or two late, he won't pay for the whole extra month. If you mean that he might want to cancel his entire service, then again, he will lose any money spent for up-front lease fees plus he will owe the ETF's.
