Dishnetwork technicians aren't helping so I'd thought I'd try here. Just moved to new home and used the dishmovers program. At my old home had the dish 500 connected to three receivers (501 and 2 3500s) using SW64 switch. At my new home, the installers put up two satellite dishes (dish 500 plus the free one for local channels) using the SW64 switch. The 501 receiver works fine but the other two receivers are having problems (one gets access to some channels but not all and the other just puts up a message that there is a problem with the multiswitch). After 8 hours, the installers gave up and concluded that the problem was with the receivers. I even tried a dishplayer that I had deactivated a year ago because of the bugs and that one also failed to work. When the installers left I called CSR and explained my problem and they sent me to advanced tech support where they concluded that the problem was probably with the installation. They told me that they would have a lead technician come out to the house and fix the problem. Who shows up? The same person that did the initial installation. Of course he came to the same conclusion that the problem was with the receivers. Now I find it hard to believe that three receivers would break from one week to the next. Any suggestions one what I should do next? Thanks and sorry about the long message.
Installation Problems
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You say it's the 2 "3500s" that aren't working after the new install. I don't remember a model "3500." There was a model 3000, 3700, 3800 (briefly), and 3900. The latter 3 have the Open TV software and have been upgraded to have "Dish Home," local channel no. remapping, etc.
But the model 3000 had limited memory and can't be used in a 3-sat set-up. So I suspect your model "3500s" have the same limitations.
But the model 3000 had limited memory and can't be used in a 3-sat set-up. So I suspect your model "3500s" have the same limitations.
Sorry, it is the model 3000. You say it doesn't work in a three receiver set up but they were working fine in my old home. I called another tech rep at dishnetwork and now he thinks its a faulty cable. The installers used the old cable (for cable tv) that was here for the previous owner. However, I am extremely confused because the 501 works fine (though the check switch process reveals that there is a "problem detected, check setup"). Is it possible that the 501, being a newer model, can handle a faulty cable but the 3000 cannot?
Conclusion: I am extremely confused and frustrated! I have another technician coming on Thursday to change all the old cable, though it worries me that he'll be to lazy to do it and will again blame my receivers.
Conclusion: I am extremely confused and frustrated! I have another technician coming on Thursday to change all the old cable, though it worries me that he'll be to lazy to do it and will again blame my receivers.
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The 3000 works fine in a 3 satellite system, as does every receiver ever made by Dish from day one.
I'm not at home so I haven't been able to check to see whether the equipment is Dish Pro or not but given the intelligence demonstrated by the technicians (so far) I am suspecting that they probably installed the dish pro equipment without the adapter. If that is the case, should I insist that they put the adapter (the risk being that they have no clue what adapter I am talking about) or should I give in and buy the 301 receiver?
One final question: are there technicians in the Washington D.C. area that aren't related to Dishnetwork that would be able to help me?
One final question: are there technicians in the Washington D.C. area that aren't related to Dishnetwork that would be able to help me?
G
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·Alex if your twin is a DISH PRO it will have a large dp on the side away from the dish. If it is a DISH PRO you will need a DP adapter for each of your 3000 receivers they are know as LEGACY receivers. Are you sure these technicians are from DISH Network sounds more like outside contractors to DNSC. It will be cheaper if they replace the twin with a LEGACY twin so the adapters aren't needed.
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quote:
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Originally posted by Rking401
The 3000 works fine in a 3 satellite system, as does every receiver ever made by Dish from day one.
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Well, this is interesting. Thank you, gentlemen, for the news.
I had 2 cust w/3000s that would not work with 3-sat set-ups when they added or upgraded a Dish500. E* told us that the 3000s would not support that kind of installation.
But this could very well be before a SW update was available to make it possible. As a matter of fact, as I recall both of my custs originally had their 3000s connected to a "Dish 300" aimed at a wing sat for Intl's. So it's possible they didn't get a D500/3-sat SW update from there.
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Originally posted by Rking401
The 3000 works fine in a 3 satellite system, as does every receiver ever made by Dish from day one.
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:blush:
Well, this is interesting. Thank you, gentlemen, for the news.
I had 2 cust w/3000s that would not work with 3-sat set-ups when they added or upgraded a Dish500. E* told us that the 3000s would not support that kind of installation.
But this could very well be before a SW update was available to make it possible. As a matter of fact, as I recall both of my custs originally had their 3000s connected to a "Dish 300" aimed at a wing sat for Intl's. So it's possible they didn't get a D500/3-sat SW update from there.
First thing I will do when I get home is climb up to the roof and check to see if it is a Dish Pro. If it is, then I know what the problem is. If not, then it is either the old cable or the old receivers. Regardless, I'm still going to have them rewire the whole setup with RG6 cables. Will let you know the outcome. Thanks to everyone for the help.
Whoops! Let me clarify. In my previous install (the one mentioned above), I had a SINGLE LNB on one dish and a SINGLE LNB on the other (no dish 500) with an SW21 to my Model 3000. Currently, in my new install, I've got one Dish 500 with 2 duals and a dish pointed at 61.5 with a Single LNB (Dish 300?). The dishes feed into an SW64, and it feeds my new 508 PVR and my old Model 3000 works beautifully.
TimR><>
Thankfully, the problem has been solved. Dishnetwork finally sent a competent technician to the home. Before commencing the work, he dismissed the dish pro theory because he said that the old receivers wouldn't get any signal at all. He initially though it would be a faulty switch but he checked that and it was fine. The cables were all RG6 so he said they should be fine. Finally, he discovered that the problem was with the barrels which he replaced.
Everything works fine now. I'm even giving the Dishplayer a second chance. So luckily I didn't listen to the first technicians because it would have cost me $200 ($99 per 301 receiver).
Everything works fine now. I'm even giving the Dishplayer a second chance. So luckily I didn't listen to the first technicians because it would have cost me $200 ($99 per 301 receiver).
G
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·Take the 501 that works and try it on the other outlets - if it works it's the installation - if not it could be the receiver.
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