[hasan]

Well my second HR20 is currently connected to my 3LNB. The peak signal (now) is around the high 90's and about high 70's during the summer. I suggested him to install it on my roof but basically he refused to do so. He even tried to convince me to buy an OTA from him (for locals). I'm not sure about his awareness of D* migrating all HD channels to Mpeg4. is this really what they call "professional installation?"

No, I'd ask D* for a new installer to come out. In the vast majority of the cases, "where there's a will, there's a way", especially if aesthetics are not an issue. (they aren't for me, every antenna is a thing of beauty to me)

 

[hasan]

Thanks Hasan, do you think I need to call the local installer or D* CSR?

I'd call Customer Retention and make your beef (be sure to indicate that the installer seemed disinterested in looking at any alternatives, and share the "waste my time comment"

Retention: 800 834 9081

Support: 800 347 3288

Good luck, be firm in your dissatisfaction with the installer, but polite.

 

[hasan]

Retention nunber you gave doesn't work, Hasan.

Strange, I just double checked it 800 824 9081 from the Installation Tips (Unofficial)

If that doesn't work, call the regular number and ask to speak to a Customer Retention person

 

[hasan]

Called the Retention and they're going to send a second tech for a second opinion. I'm affraid the tech that was just here might lose his job.

Don't forget to look at alternative sites...nothing is out of the question (just don't get prior approval from your wife, better to apologize than ask for approval)

Suggested line: "Gee honey, I didn't think you'd object to THAT location" (Be sure not think ahead, I don't want you to lie.)

Seriously, if you're determined and examine a host of alternatives, including a pole mount somewhere in the yard, etc., I'm sure (unless you're just plain unlucky) you will find something that is doable. (horrible word, eh?)