I used to be a rocket scientist
I just went online to see about adding a premium channel or two to my lineup (we like to watch movies through the cold-weather months). When I logged in and checked my programming package, I noted that I was set up to receive 4 months of the HD Package for free. This is interesting because it was NOT part of the deal I worked with Retention to get my HR20. That deal was a charge on my account for the equipment and installation, followed by an immediate dollar-for-dollar credit for a net cost of $0, no extra premiums or HD credits at all. All I can think is that perhaps getting my install bumped a couple weeks back early in the month resulted in a CSR taking pity on me. I don't recall that being part of the discussion at the time, but it was a nice little $40 surprise today.