[texasblues]

Does the phone line have to be connected for the DVR to work?
I don't have a land line so it's not connected.
DTV tells me the service has been activated on my account but it's not working.

 

[jhagg]

You do not need a phone line for DVR service. Make sure they have activated the "DVR service" on your account.

What exactly is not working?

 

[texasblues]

Nothing works.
Any function I press gets the DVR service is not activated banner

 

[GA20646]

You have to call DirecTV support back. I had the same problem several times. Either they didn't activate the DVR service on your account or they have the wrong DVR model listed for you.

 

[texasblues]

Thanks, I will call them a third time.

 

[matto]

I bet they have you down as an H20 not HR20.
They aren't that smart up there in D* land.

 

[bonscott87]

I bet they have you down as an H20 not HR20.
They aren't that smart up there in D* land.

I'd agree there. Make sure you say "I have the HR20-700, the new HD DVR plus receiver and I need to the DVR service activated for it". That should use about all the words needed to get them to their correct call script. Hopefully. :eek2:

 

[carl6]

And to make the challenge just a bit harder, the DirecTivo DVR activation command is different than the DirecTV DVR activation command - so simply saying you have a DVR isn't enough.

Carl