I'm assuming you did check your signal strengths to make sure your dish is not out of alignment, right?kenpac89 said:I have been having this problem for about a week or so now. I have called DirecTV twice and they said they are aware of some reports of the HD feeds not coming in and they are looking into it.
Some of them are gray screens for me, others are pixelated. This has happened to (among others) ESPN, ESPNNews, NFL Network, Disney Channel, Showtime, some (not all) HD versions of the baseball games on the MLB EI channels, and some of my local channels.
I am getting other HD channels perfectly clear. And, I am getting the SD versions of all these channels alright.
This is happening on both of my HD DVR's, so it is not a problem with the individual boxes. And weather hasn't really been a problem in my area (until the middle of the night last night)...so that wasn't the cause.
It is quite frustrating.
Yes signal strength seems to be ok. And we don't have any trees in the neighborhood right now that are tall enough (it is a new development).su_A_ve said:I'm assuming you did check your signal strengths to make sure your dish is not out of alignment, right?
Could it be trees branches partially blocking it?
I wouldn't trust this unreservedly. A former CSR writing in another thread recently wrote that the fastest way to dispose of a technical complaint from a customer is to say it's a known problem and it's being worked on. Whether or not that's true.kenpac89 said:When I called the technical help department, they indicated that they had numerous reports of this happening.
I am having pretty much the same problem. Sometimes I get the 771 error, other times it is just pixelated and at other times they work fine. All the SD channels work great at all times. This is on an HR21 in Arizona - where a cloud in the sky is a rare event. I have no trees anywhere near to blocking my dish.kenpac89 said:I have been having this problem for about a week or so now. I have called DirecTV twice and they said they are aware of some reports of the HD feeds not coming in and they are looking into it.
Some of them are gray screens for me, others are pixelated. This has happened to (among others) ESPN, ESPNNews, NFL Network, Disney Channel, Showtime, some (not all) HD versions of the baseball games on the MLB EI channels, and some of my local channels.
I am getting other HD channels perfectly clear. And, I am getting the SD versions of all these channels alright.
This is happening on both of my HD DVR's, so it is not a problem with the individual boxes. And weather hasn't really been a problem in my area (until the middle of the night last night)...so that wasn't the cause.
It is quite frustrating.
Is this problem you're having limited to a certain time interval or is it happening day and night? What kind of dish mounting situation do you have?honjull said:This is on an HR21 in Arizona - where a cloud in the sky is a rare event.
I generally only watch TV between 5pm - 10pm, sometimes earlier on weekends (say 11am to 10pm). It has happened in all of those time windows. Though after 7/8pm it seem to happen a lot less - or at least work after a reboot.harsh said:Is this problem you're having limited to a certain time interval or is it happening day and night? What kind of dish mounting situation do you have?
Got a HD DVR.Not sure what the number is.(I'm at work at the moment).or270 said:Lets start with some basic info,
what is the model number of your receiver?
which channels are you having a problem with?
do you get any HD channels?
Also is Juneau Alaska correct for you location?
if so how many satellite dishes do you have?
The mounting looks fairly good, but it should have a stabilizer strut or two. Those asphalt shingles are a little squishy in some climates.honjull said:Though after 7/8pm it seem to happen a lot less - or at least work after a reboot.
What is a par-boiled LNB?harsh said:The mounting looks fairly good, but it should have a stabilizer strut or two. Those asphalt shingles are a little squishy in some climates.
I'd be looking at a par-boiled LNB.
One that has been cooked or steamed until it was almost "done". Heat and moisture are the LNB's two biggest enemies. Arizona pretty much owns the heat one and dodges the moisture one decisively.honjull said:What is a par-boiled LNB?
