Is there a way to get a better deal than what is offered on dtv website or phone?

ambull said:

Reason I ask is because I had an install scheduled 6 or so months ago, but decided to cancel and wait for the HR20. Customer service called me a few weeks later and offered some enticing deals to reschedule my installation, but I declined.

Now I can't seem to get anything better then what is being offered standard. Even when I scheduled service 6 months ago I got offered better than advertised deals, even before the CS call.
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How are you guys getting these deals??? I just called two more times today, and although I was offered something different by each CS rep, it was nothing even near the deals you all have gotten.

I'm not looking for freebee's, believe me, I'm willing to pay, something, but not $5-600 for four units. I'd like to pay $200 ideally, but *might* go as high as $3-400, MAX. I can't get anyone to work with me though. I even asked for the retention dept, which of course they wouldn't transfer me to...

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Are you a former D* customer? Or have you never been a D* customer?

If a former customer, how well did you handle your account? Why did you leave and how did you handle that? If you were not a very good customer the first time around (and I have nothing that tells me you weren't, just pointing toward a possible explanation), what incentive would they have to give you deals to come back?

If you've never been a customer, the best you could probably hope for is their standard new customer deals. What reason would they have to give you more than that? And having already cancelled an installation, that probably doesn't bode well in your favor, wither.

I haven't looked at what kind of deals people may have been posting here, but I think most of the deals I have read about people getting have been related to being a cutomer in good standing and/or have experienced some types of problems for which D* feels compelled to compensate them for.

I seriously doubt that people have wound up getting two HR20 HD DVRs and two R15 SD DVRs for only $200! I really think that's a completely unrealistic expectation - especially for someone who isn't even a customer. I guess I just can't firgure out why you feel you should be getting that kind of deal. What am I missing???

$299 for each HR20. I'll just guess, for the sake of argument, that the price of the R15 is $99 each (I tried to look it up on D*'s web site, but because I am a long-standing A-list customer, I can't actually see the price because it's offering it to me free - ironic ).

That's $800 worth of equipment that you would prefer to only pay $200 for, but you would maybe - if you had to - pay half-price for it? Why SHOULD D* do that for you?